Customer Profile: KONE Corporation
KONE, one of the global leaders in the elevator and escalator industry, was founded in 1910. The company provides innovative and eco-efficient solutions for elevators, escalators and automatic building doors. In 2012, KONE had annual net sales of EUR 6.3 billion and approximately 40,000 employees.
KONE turned to Salesforce Premier+ Success to eliminate internal administrative tasks, an important factor for a small team of four supporting 5,000 users. The most important feature of Premier+ was responsiveness and 24/7/365 support, because KONE operates globally.
- Reduce administrative overhead
- Improve support experience for key Salesforce users
- Salesforce Premier+ Success improves support for end users and increases productivity of IT staff
- Maximized business value with Salesforce best practices
- Extended KONE’s customer support operations to 24/7 and into 53 countries
- Improved support experience for end users
- High end-user adoption and customer satisfaction from KONE’s key user community
- Increased availability of internal IT staff to focus on strategic projects
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