A CRM Training Course for Every Role

It's easy to see how your teams become more productive with CRM training: Sales reps get more closed deals. Administrators keep on top of the newest versions. IT is able to build the cloud computing apps you need. Salesforce.com's CRM training courses enable your organisation to run Salesforce CRM and Force.com projects effectively. Get enrolled now!

CRM Certification

The economic climate is tough, but that hasn't stopped demand for Salesforce CRM and Force.com experts continuing to grow. CRM training and certification equips you with the cloud computing knowledge you need to make the most of Salesforce CRM's customisation, integration and design capabilities.

You can also join the community of salesforce.com qualified professionals with Salesforce CRM certification and training.

Steps to CRM Certification

We offer five different credentials in CRM training - two for administrators, two for developers, and one for consultants. There's a course that suits your needs, so enroll today and start preparing yourself for the certification exam.

CRM Training Courses for Administrators

Our CRM training path for Admins will give you the knowledge and know-how to succeed, whether you're an experienced CRM professional or brand new to Salesforce CRM. Our highly-rated instructors will guide you using hands-on exercises and tips and tricks acquired from experts around the world. CRM Admin Certification is also on offer.

• Administration Essentials CRM Training. For new administrators and those who want to solidify their key skills, this course is a must. In our most popular CRM training course, you will learn how to set up, configure, maintain and customise Salesforce CRM. Key features such as analytics, enterprise security and data utilities are covered by the course. Administration Essentials sets you up for CRM certification by preparing you to take the salesforce.com Certified Administrator exam. We even throw in a complimentary exam voucher.
• Advanced Administration CRM Training Course. As your skills and experience grow, this follow-up course will give you the skills you need to use Salesforce CRM to help solve those complex business problems.

CRM Training for End Users

If your entire team needs to get up and running with Salesforce CRM, you can achieve great user adoption and ROI by registering everyone in the CRM training course they need - your sales and support teams, marketing managers, and executives.

• Custom User CRM Training. Our CRM training courses can be tailored to your business, your setup of Salesforce CRM, and your employees. By working directly with your project team, we will deliver customised CRM training to precisely meet your needs. If you want, we'll even hold the classes at your site. With CRM User training designed around you, you can be sure your staff learn what they need to know.

Developer Training: Build Custom CRM Applications with Force.com

Take the mystery out of SaaS application development with Force.com developer training courses from salesforce.com. You'll soon be developing on the Force.com platform, and on the path to becoming a Certified Force.com Developer.

• Force.com Essentials. This introductory course will cover designing SaaS applications and building them with clicks, not code, and is a must for all developers. The course introduces the Force.com platform and helps you pick the development tools you need for each situation. This hands-on, five-day class deals with the object model and Force.com's meta-data configuration, which are fundamental for Force.com applications. You'll build a CRM application from start to finish - cloud-based design, creating custom objects, automating processes using workflow and rules, and building the UI. This course is an essential step towards Force.com developer certification.
• Visualforce, Apex, and DaaS. You’ll learn how to create add-ons to SaaS applications by using your programming knowledge with the Force.com platform in this developer training course. This advanced course is designed for alumni of the Force.com Essentials course and for experienced developers and offers an insight into the Force.com languages and cloud-based development environment. You'll also get prepared for advanced developer certification. Explore how to build user interfaces using Visualforce Pages and Controllers, and how to use Apex code to write business logic and interactions. Learn more about how platform as a service (PaaS) helps you to manage application development projects in the cloud, with multi-user development and debugging best practices and a look at Force.com’s powerful deployment functionality. The course even includes a voucher so you can take the Force.com advanced developer certification exam.

CRM Training Courses for Consultants

Whether you're experienced with CRM or not, our CRM consultant courses are designed to teach you what you need to know to implement successful Salesforce CRM solutions. You will receive hands-on exercises to work through, and see how other business successfully implemented their Salesforce CRM solutions.

• Administration Essentials. This course teaches the fundamentals of Salesforce CRM admin and management, and how to make the most of the implementation. Solution design is also covered. This course is perfect preparation for the administrator CRM certification exam.
• Implementation Essentials. Once you have earned your CRM certification credential and are an experienced CRM manager, follow this CRM training course and acquire the know-how to properly assess your business's or your clients' requirements for implementing an SaaS solution. This CRM training comes with a voucher for you to take the consultant CRM certification exam.