Administration Essentials

ADM 201 for Enterprise Edition and Unlimited Edition

This comprehensive hands-on course is a must for all administrators. Administration Essentials is the core training that ensures your CRM success. In this course, you learn best practices on how to set up, configure, and maintain your Salesforce sales, support, and marketing functionality.

For maximum benefit, we recommend administrators take this course before starting a Salesforce deployment or when taking over an existing deployment.


Who Should Take this Course?

Administration Essentials is designed for new system administrators responsible for the setup, configuration, and maintenance of their organizations’ Salesforce applications. Other groups that benefit from this course include power users, sales operations, and IT managers. Administrators of Unlimited or Enterprise Edition should take ADM 201; administrators of Professional Edition should take ADM 202.

ADM 201 prepares you to take the Salesforce.com Certified Administrator exam. The exam is included in the price of the course.
 
Prerequisites

A solid understanding of basic Salesforce concepts and functionality. Completion of the following online courses is mandatory:

  • ADM 100 Salesforce Fundamentals
  • SFA 101 Sales Representative Fundamentals

What You Will Learn

When you complete this course, you will be able to:

  • Customize your application, including page layouts, fields, tabs, and business processes
  • Create a secure Salesforce environment
  • Import and Maintain clean data
  • Create high-value reports and dashboards
  • Use the specialized features of Salesforce Marketing, Salesforce Service and Support, Salesforce Console, and the Force.com AppExchange

More Information
  • Price: £2,300
  • Duration: 4 days
  • Cities: Dublin, London, Dubai, Berlin, Munich, Frankfurt, Utrecht, Paris, Stockholm.
  • Format: Classroom
  • Download: Agenda
  • Download: Datasheet