The world's No.1 CRM for small businesses.

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The world's No.1 CRM for small businesses.

The world's No.1 CRM for small businesses.

 

Salesforce for
Small Business

Salesforce is the world's #1 Customer Relationship Management (CRM) solution for small businesses. Our CRM is cloud-based and easy to use making it an ideal solution for SMBs.

It enables your business to increase sales, generate more leads, improve customer service and ultimately grow, and because it's cloud-based you can keep costs down and help future-proof your business.

 

What makes Salesforce ideal for small businesses?

It's a cloud-based CRM

No hardware, no software, no hassle.

Automatic upgrades - 3 times a year.

Customisable CRM to work the way your business works.

 

Scalable solution. Grows with your business. 

Seamlessly integrates with other Salesforce products.

Integrates with other Salesforce products.

Enterprise level cloud security for small businesses.

 

It helps increase sales

 
Track & manage

Track & manage
contacts from lead to customer. Give sales the info they need for a precise follow up.

 
personalise

Personalise pitches& win more deals with a 360-degree view of the customer, their account & activity history.

 
41% more leads

Improve productivity
with streamlined processes, mobile CRM, integrated email & easy collaboration.

 
Automate

Automate repetitive tasks focus on following up, building relationships & closing deals, not admin.

img sales

On average Salesforce customers have seen a 37% increase*in sales revenue.

Increased Sales

Let your sales team focus on what they do best, sales. Drive productivity, reduce admin and give them all the information they need to follow up with Sales Cloud:

Track & manage

Track & manage contacts.

Automate

Get a 360-degree view of the customer.

Automate

Improve productivity with mobile CRM.

Automate

Automate repetitive tasks.

More than just a CRM solution

Salesforce is much more than just a small business CRM; it's a platform for growth. With Pardot and Desk.com you can leverage the power of the cloud to take marketing and customer service to the next level too.

Improve lead generation and follow ups with Pardot

Drive more leads and ensure your team has all the information they need to follow up with Pardot marketing automation.

 
Track & manage

Maximise lead generation from every campaign with A/B testing.

 
ROI

Know the ROI of marketing activities; Focus budget on what works.

 
Track & product

Ensure a fast follow up on leads with automatic lead assignment.

 
41% more leads

Prioritise the hottest leads with lead qualification and scoring.

img sales

On average Salesforce customers have seen a 44% increase*in lead volume.

ab-testing

Drive more leads with A/B testing.

dashboards

Understand the ROI of marketing activity.

Automate

Automatic lead assignment for fast follow ups.

Target

Help customers help themselves with a self-service community.

Increase customer satisfaction with Desk.com

Desk.com allows you to provide better, faster, customer service so you can keep your customers truly satisfied.

 
41% more leads

Complete view of the customer; track activity history across channels.

 
Automate

Increase agent productivityby automating repetitive tasks.

 
automate

Knowledge base articles help agents answer customer questions, fast.

 
Community

Help customers help themselves with a self-service community.

img service

On average Salesforce customers have seen a 45% jump*in customer satisfaction.

single view

Track customer activity history across channels.

automation

Automate repetitive tasks; Increase agent productivity.

Automate

Knowledge base articles help agents answer questions, fast.

Target

Help customers help themselves with a self-service community.

“Salesforce is about being able to build trust with our customers.”

— Hayley Johnson
Chief Operating Officer

SEE THE STORY

SEE ALL CUSTOMER STORIES

“Salesforce is about being able to build trust with our customers.”

— Hayley Johnson
Chief Operating Officer

CRM Basics

We’ve created a wealth of resources for you to watch, read, and share. And if there’s something that you can’t find, contact us, and one of our reps will be happy to help.

SEE RESOURCES ›

 

Next Steps

Whether you want to grow, compete or simply provide a better customer experience Salesforce can help. Watch one of our demos and learn more about how Salesforce for small business can improve your sales, customer service and marketing:

sales cloud

Sales
See for yourself why Salesforce is the world’s #1 CRM for small business.

service cloud

Service
See Desk.com, the all-in-one customer service solution for small businesses, in action.

Automate

Marketing
Generate more leads with Pardot, B2B marketing automation, from Salesforce.

Sales Cloud

Sales

See for yourself why Salesforce is the world’s #1 CRM for small business.

Sales Cloud

Service

See Desk.com, the all-in-one customer service solution for small businesses, in action.

Sales Cloud

Marketing

Generate more leads with Pardot, B2B marketing automation, from Salesforce.

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