Service Cloud Ligthning from Salesforce lets you bring all of your support inquiries together in one easy-to-use console. In just a few hours you can offer smarter, personalised service on every channel — quick.
Help customers quickly find their own answers with branded self-service sites and user communities. Reduce support costs, and give customers an easy way to find solutions and help each other, 24/7.
Wherever customers need help, be there. Whether by email, phone, or social channels, quickly route their requests to agents who can access a complete customer history. Serve up solutions faster by automating repetitive tasks. Reduce time agents spend on simple cases and put more energy into solving complex issues.
— Andrew Burley, Managing Director, Ebury
Wrong answers can be worse than no answer at all. Salesforce gives agents an easy-to-use knowledge base to drive customer satisfaction with consistent, correct answers. And articles are easy to update so finding the latest info is easy, even for customers.
Don’t just solve cases and move on. Use what you’ve learned to make better business decisions. Reporting capabilities from Service Cloud Lightning turn cases into actionable insights that can improve customer service as well as product offerings.
Are you growing? Don't worry. When you need more customisation and functionality, you can upgrade to the solutions you need, like robust call center capabilities.
Learn new ideas for how your business can power customer engagement.
Address your always-connected customers with exceptional support across multiple channels and devices.
The best way to see how Salesforce is revolutionising customer service is with a guided tour of Service Cloud. With the all-new guided tour, we can show you how Service Cloud shines in several common use cases and scenarios.