The Social Powered Enterprise

Out of Service: The Importance of Empowering Your Agents

Great customer service and empowered agents go hand-in-hand. See what can happen when you don’t empower your agents to help your customers
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Stop Blind Selling: 5 Stupid Things Bad Sales People Do

Learn how the new world of connected selling makes the sales process better for everyone. Avoid these 5 pitfalls for successful connected sales.
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6 Ways to Empower Your Customer Service Agents

Discover six top ways to empower your customer service agents which will lead to improved customer and employee satisfaction. Win-Win.
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The Nine Principles of Killer Dashboards

Understand how leading companies track opportunities and create revenue in this handy free guide.
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Beyond The Bandwagon

Your fast and easy gateway to unlocking the real value of social media in customer service.
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Beyond the CRM Silo

Discover how to extend the power of CRM to your whole business with this fun and informative presentation.
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Transform Your Small Business

Turn your business into a sales powerhouse with this handy infographic.
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How does Greenpeace International leverage social media for social good?

Soenke Lorenzen, Media Analyst for Greenpeace International shares his views on social media success.
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Using social media to start a global campaign

The story behind Jamie Oliver’s Food Revolution Day. Q&A with Jo Creed.
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Your Success is everything:

Burberry is creating the ultimate socially connected enterprise.

Planet Positive demonstrates business benefits of sustainability

DMGT depends on Salesforce Chatter to drive innovation.

Royal Borough of Windsor and Maidenhead Serves their Citizens with Salesforce