The Social Powered Enterprise

Expert Interview with Brad Cleveland on Social Customer Support

In this expert interview with Brad Cleveland we discuss social media and it's effects on customer support.
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4 Experts Discuss How to build an All Star Social Media Team

We get expert advice from Lisa Barone, Kristy Bolsinger, Rand Fishkin and Niall Harbison on how you can build an all star social media team.
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3 Experts Discuss How To Measure Social Media

We get expert advice from Charlie Osmond, Ian Lurie and Jennifer Sable Lopez on how you can best measure the impact of social media on your business.
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12 social media statistics that will rock your world

In this article we’ve chosen some killer social media statistics you may not have come across and why they matter for you.
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Social in the Year Of The Dragon by Shaun Smith.

Shaun Smith discusses the key trends for customer service in 2012 including brand purpose as a key differentiator and internal social networks.
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The State of Social Media 2012 with Xabier Ormazabal PM Director at Salesforce

Learn about the benefits of employee social networks and how enterprise applications are becoming more social & mobile from Salesforce’s Xabier Ormazabal.
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The State of Social Media 2012 with Christer Holloman The Social Media MBA

Is 2012 the year when we will start to form new networks based on affinity? Get Christer Holloman’s insights here.
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The State of Social Media 2012 with Joe Chernov VP Content Marketing Eloqua

Hear how spending too much time on vanity metrics can effectively trap the marketer and why SlideShare needs to be part of your B2B marketing mix.
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The State of Social Media 2012 with Roger Warner MD of Content & Motion

Learn why over-focusing on shiny bits of Social technology can be detrimental to your success from Roger Warner, MD of Content & Motion.
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Your Success is everything:

 

Salesforce helps the FCA maintain the levels of trust required by the UK Financial Services industry

 

Eurostar uses Salesforce to deliver excellent service and exceed customer expectations

 

Working with Salesforce, Barclays can better align and engage with mortgage brokers around the world for a seamless customer journey

 

The Financial Times scoops the competition in the digital age with Salesforce

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