The Social Powered Enterprise

6 ways to deal with negative social media comments with Xabier Ormazabal

Social media encourages dialogue between companies and their customers but can lead to negative comments on social forums. How do you deal with these?
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How to write a social media usage policy for your business

Social media offers direct access to customers & prospects so it's critical to have a social media policy for those who represent your brand.
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Ten Tips for Using LinkedIn for Sales Prospecting

LinkedIn can be a source of new leads and tangible revenue. One of our sales experts discuss how they used LinkedIn to deliver against their sales targets.
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An Inbound Marketing Case Study: #SocialSuccess

At the TFMA conference we shared the story behind #socialsuccess and how the landscape is changing for marketers.
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The Social Founder: Interview with Will Critchlow of Distilled

In this interview Will Critchlow, co-founder of Distilled, talks to us about Distilled's use of social media to grow their business.
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Social Media - best friend of customer service

Reputations can easily be won or lost on the basis of customer feedback online, but social media is yet to be embraced by customer service departments.
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Expert Interview with Mike Stelzner from Social Media Examiner

Michael Stelzner, CEO & Founder of Social Media Examiner gave his thoughts on how businesses could use social media to make an impact 2012.
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The Social Selling Resource Round-up

With social media best-practice ideas starting to impact the sales profession, we share some of the best content in our Social Selling Round-up.
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The Social Sales Revolution - 7 Steps to get Ahead

Cold calling and 'blind selling' are yesterday's games. In this Dreamforce session "The Social Sales Revolution: 7 Steps to Get Ahead" we introduce the power of Social Selling and show you seven steps to help harness it.
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Your Success is everything:

 

Salesforce helps the FCA maintain the levels of trust required by the UK Financial Services industry

 

Eurostar uses Salesforce to deliver excellent service and exceed customer expectations

 

Working with Salesforce, Barclays can better align and engage with mortgage brokers around the world for a seamless customer journey

 

The Financial Times scoops the competition in the digital age with Salesforce

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