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Ten Tips for Using LinkedIn for Sales Prospecting
With over 150 million members worldwide, LinkedIn is one of the major social networks (alongside Facebook, Twitter and, increasingly, Google+). In fact, for business, it is arguably the social network. LinkedIn can be a great source of new leads and tangible revenue. In this article one of our sales experts discusses how they used LinkedIn to deliver against their sales targets.
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How to use social media for customer service
How social media is changing customer service – we created a short, sharp Prezi that takes you through a typical case, from angry tweet to happy ending.
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6 ways to deal with negative social media comments with Xabier Ormazabal
Social media gives companies direct, unmediated access to prospects and customers. It encourages dialogue between companies and their customers, but can also lead to negative comments on social forums. So how do you deal with these?
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Social Media - best friend of customer service
There is a lot of nervousness about Social Media, and for a good reason. Reputations can easily be won or lost on the basis of customer feedback posted online. The challenge is that social media has yet to be fully embraced by customer service departments.
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Social Customer Support Goes Operational: From Tweet to Resolution
Consumers spend one in every four minutes on social media sites.¹ For beginners, this Dreamforce session introduces the importance of supporting your customers socially – and how best to do so to deliver enhanced customer service and turn customers into brand ambassadors.
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The Social Customer Service Resource Round-up
Social media is fundamentally changing how and where we serve customers today. The separation between buyer and seller is becoming more narrower than ever.Smart thinkers are coming at the issue from a wide range of angles, so we thought we’d share some of them with you in this round-up.
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The Mini-Guide to Social Customer Service from Salesforce.com
Today, social media is turning customer service and support on its head. In this mini-guide, we’re going to give you an overview of this new business landscape. We’ll highlight what’s happening and what it means for your business.
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Expert Interview with Brad Cleveland on Social Customer Support
In this expert interview with Brad Cleveland we discuss social media and it's effects on customer support. Brad helps organizations maximize their return on customer relationships, by harnessing the full potential of call centre, self-service, social media, and peer-to-peer capabilities. Read the interview in full.
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General Enquiries: 0800 0921223 | Fax: +44 870 351 5473 | Sales: 00800 7253 3333
General Enquiries: 0800 0921223 | Fax: +44 870 351 5473 | Sales: 00800 7253 3333
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