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Ten Tips for Using LinkedIn for Sales Prospecting
With over 150 million members worldwide, LinkedIn is one of the major social networks (alongside Facebook, Twitter and, increasingly, Google+). In fact, for business, it is arguably the social network. LinkedIn can be a great source of new leads and tangible revenue. In this article one of our sales experts discusses how they used LinkedIn to deliver against their sales targets.
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How to use social media for customer service
How social media is changing customer service – we created a short, sharp Prezi that takes you through a typical case, from angry tweet to happy ending.
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6 ways to deal with negative social media comments with Xabier Ormazabal
Social media encourages dialogue between companies and their customers but can lead to negative comments on social forums. How do you deal with these?
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Social Media - best friend of customer service
Reputations can easily be won or lost on the basis of customer feedback online, but social media is yet to be embraced by customer service departments.
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Social Customer Support Goes Operational: From Tweet to Resolution
Introducing the importance of supporting your customers socially and how best to do so to deliver great service & turn customers into advocates.
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The Social Customer Service Resource Round-up
Social media is fundamentally changing how we serve customers today. This round up contains links to a range of resources to keep your ahead of the curve.
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The Mini-Guide to Social Customer Service from Salesforce.com
Social media is changing our approach to customer service. We give you an overview of this new landscape & highlight what it means for your business.
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Expert Interview with Brad Cleveland on Social Customer Support
In this expert interview with Brad Cleveland we discuss social media and it's effects on customer support.
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7 essential customer service tweets: what they are, when to use them
7 essential customer service tweets, what they are and when to use them.
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General Enquiries: 0800 0921223 | Fax: +44 870 351 5473 | Sales: 00800 7253 3333
General Enquiries: 0800 0921223 | Fax: +44 870 351 5473 | Sales: 00800 7253 3333
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