Customer Service

Beyond The Bandwagon

Your fast and easy gateway to unlocking the real value of social media in customer service.
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How to use social media for customer service

How social media is changing customer service – we created a short, sharp Prezi that takes you through a typical case, from angry tweet to happy ending.
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Out of Service: The Importance of Empowering Your Agents

Great customer service and empowered agents go hand-in-hand. See what can happen when you don’t empower your agents to help your customers
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6 Ways to Empower Your Customer Service Agents

Discover six top ways to empower your customer service agents which will lead to improved customer and employee satisfaction. Win-Win.
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6 ways to deal with negative social media comments with Xabier Ormazabal

Social media encourages dialogue between companies and their customers but can lead to negative comments on social forums. How do you deal with these?
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Social Media - best friend of customer service

Reputations can easily be won or lost on the basis of customer feedback online, but social media is yet to be embraced by customer service departments.
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Social Customer Support Goes Operational: From Tweet to Resolution

Introducing the importance of supporting your customers socially and how best to do so to deliver great service & turn customers into advocates.
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The Social Customer Service Resource Round-up

Social media is fundamentally changing how we serve customers today. This round up contains links to a range of resources to keep your ahead of the curve.
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The Mini-Guide to Social Customer Service from Salesforce.com

Social media is changing our approach to customer service. We give you an overview of this new landscape & highlight what it means for your business.
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Expert Interview with Brad Cleveland on Social Customer Support

In this expert interview with Brad Cleveland we discuss social media and it's effects on customer support.
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7 essential customer service tweets: what they are, when to use them

7 essential customer service tweets, what they are and when to use them.
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