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Communications
Bring customers into the conversation
In the competitive and evolving communications marketplace, service providers are uniquely suited to transform into Social Enterprises. Smart companies are becoming more responsive and agile—connecting with customers and employees to drive innovation, win new business, and boost loyalty.
Welcome to your new back office
Want to make it easy for your customers to do business with you? Treat your customer network as an extension of your own. Like Telefónica O2, whose branded customer portal provides a smooth ordering and service experience—both on the front end and the back end. The result: productivity is up while support costs are down.
Customers you know are customers you keep
What could you do if every person in your company really knew your customers? When Sprint acquired Nextel, over 5,000 employees in over 1,100 retail stores and 800 dealer locations got busy collaborating on customer retention and churn avoidance. Tied together via an employee social network, disparate teams across both organizations focused their efforts to retain customers and build new loyalty programs.
Rally around the customer experience
When every department in your company—from sales to support to operations—works together as a team, it's easy to amaze your customers. With an employee social network to rally employees around customers, everyone in your company can collaborate across the organization—giving customers a great experience every time and creating loyal fans.
General Enquiries: 0800 0921223 | Fax: +44 870 351 5473 | Sales: 00800 7253 3333
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