AssignmentRule

Represents an assignment rule associated with a Case or Lead.

Supported Calls

describeSObjects(), query(), retrieve()

Special Access Rules

Fields

Field Details
Active
Type
boolean
Properties
Defaulted on create, Filter, Group, Sort
Description
Indicates whether this assignment rule is active (true) or not (false).
Name
Type
string
Properties
Filter, Group, Nillable, Sort
Description
Name of this assignment rule.
SobjectType
Type
picklist
Properties
Filter, Group, Nillable, Restricted picklist, Sort
Description
Type of assignment rule—Case or Lead.

Usage

Before creating or updating a new Case or Lead, a client application can query (by name) the AssignmentRule to obtain the ID of the assignment rule to use, and then assign that ID to the assignmentRuleId field of the AssignmentRuleHeader. The AssignmentRuleHeader can be set using either SOAP API or REST API.

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