BusinessHours

This object is used to specify the business hours of your support organization. Escalation rules are run only during these hours. If business hours are associated with any Holiday records, then business hours and escalation rules associated with business hours are suspended during the dates and times specified as holidays.

Supported Calls

create(), getUpdated(), query(), retrieve(), update()

Special Access Rules

Customer Portal users can't access this object.

Fields

Field Details
BusinessHoursId
Type
reference
Properties
Filter, Group, Nillable,Sort
Description
ID of the BusinessHours associated with the SlaProcess.
IsActive
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether the business hours is active (true) or not active (false).
Name
Type
string
Properties
Create, Filter, Group, Sort, Update
Description
The name of the business hours.
IsDefault
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether the business hours are set as the default business hours (true) or not (false).
FridayEndTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business closes.
FridayStartTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business opens.
MondayEndTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business closes.
MondayStartTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business opens.
SaturdayEndTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business closes.
SaturdayStartTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business opens.
SundayEndTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business closes.
SundayStartTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business opens.
ThursdayEndTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business closes.
ThursdayStartTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business opens.
TimeZoneSidKey
Type
picklist
Properties
Create, Filter, Group, Restricted picklist, Sort, Update
Description
The time zone of the business hours.
TuesdayEndTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business closes.
TuesdayStartTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business opens.
WednesdayEndTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business closes.
WednesdayStartTime
Type
time
Properties
Create, Filter, Nillable, Sort, Update
Description
Time that business opens.

Usage

Use this object to specify the business hours at which your support team operates. Escalation rules only run during the business hours with which they are associated. To set business hours to 24-hours a day, set the times from midnight to midnight (00:00:00 ~ 00:00:00) on each day.

By default, business hours are set from 12:00 AM to 12:00 AM in the default time zone specified in your organization's profile.

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