BusinessHours

This object is used to specify the business hours of your support organization. Escalation rules are run only during these hours. If business hours are associated with any holidays, then business hours and escalation rules associated with business hours are suspended during the dates and times specified as holidays. For more information, see Holiday.

Supported Calls

create(), update(), query(), retrieve(), getUpdated()

Special Access Rules

Customer Portal users cannot access this object.

Fields

Field	Field Type	Field Properties	Description
IsActive	boolean	Create Defaulted on create Filter Update	Indicates whether the business hours is active (`true`) or not active (`false`).
Name	string	Create Filter Update	The name of the business hours.
IsDefault	boolean	Create Defaulted on create Filter Update	Indicates whether the business hours are set as the default business hours (`true`) or not (`false`).
FridayEndTime	time	Create Filter Nillable Update	Time that business closes.
FridayStartTime	time	Create Filter Nillable Update	Time that business opens.
MondayEndTime	time	Create Filter Nillable Update	Time that business closes.
MondayStartTime	time	Create Filter Nillable Update	Time that business opens.
SaturdayEndTime	time	Create Filter Nillable Update	Time that business closes.
SaturdayStartTime	time	Create Filter Nillable Update	Time that business opens.
SundayEndTime	time	Create Filter Nillable Update	Time that business closes.
SundayStartTime	time	Create Filter Nillable Update	Time that business opens.
ThursdayEndTime	time	Create Filter Nillable Update	Time that business closes.
ThursdayStartTime	time	Create Filter Nillable Update	Time that business opens.
TimeZoneSidKey	picklist	Create Filter Restricted picklist Update	The time zone of the business hours.
TuesdayEndTime	time	Create Filter Nillable Update	Time that business closes.
TuesdayStartTime	time	Create Filter Nillable Update	Time that business opens.
WednesdayEndTime	time	Create Filter Nillable Update	Time that business closes.
WednesdayStartTime	time	Create Filter Nillable Update	Time that business opens.

Usage

Use this object to specify the business hours at which your support team operates. Escalation rules only run during the business hours with which they are associated. To set business hours to 24-hours a day, set the times from midnight to midnight (00:00:00 ~ 00:00:00) on each day.

By default, business hours are set from 12:00 AM to 12:00 AM in the default time zone specified in your organization's profile.