BusinessHours

This object is used to specify the business hours of your support organization. Escalation rules are run only during these hours.

Supported Calls

create(), update(), query(), retrieve(),

Special Access Rules

Customer Portal users cannot access this object.

Fields

Field Field Type Field Properties Description
IsActive boolean Create

Defaulted on create

Filter

Update

Indicates whether the business hours is active (true) or not active (false).
Name string Create

Filter

Update

The name of the business hours.
IsDefault boolean Create

Defaulted on create

Filter

Update

Indicates whether the business hours are set as the default business hours (true) or not (false).
FridayEndTime time Create

Filter

Nillable

Update

Time that business closes.
FridayStartTime time Create

Filter

Nillable

Update

Time that business opens.
MondayEndTime time Create

Filter

Nillable

Update

Time that business closes.
MondayStartTime time Create

Filter

Nillable

Update

Time that business opens.
SaturdayEndTime time Create

Filter

Nillable

Update

Time that business closes.
SaturdayStartTime time Create

Filter

Nillable

Update

Time that business opens.
SundayEndTime time Create

Filter

Nillable

Update

Time that business closes.
SundayStartTime time Create

Filter

Nillable

Update

Time that business opens.
ThursdayEndTime time Create

Filter

Nillable

Update

Time that business closes.
ThursdayStartTime time Create

Filter

Nillable

Update

Time that business opens.
TimeZoneSidKey picklist Create

FilterRestricted picklistUpdate

The time zone of the business hours.
TuesdayEndTime time Create

Filter

Nillable

Update

Time that business closes.
TuesdayStartTime time Create

Filter

Nillable

Update

Time that business opens.
WednesdayEndTime time Create

Filter

Nillable

Update

Time that business closes.
WednesdayStartTime time Create

Filter

Nillable

Update

Time that business opens.

Usage

Use this object to specify the business hours at which your support team operates. Escalation rules only run during the business hours with which they are associated. To set business hours to 24-hours a day, set the times from midnight to midnight (00:00:00 ~ 00:00:00) on each day.

By default, business hours are set from 12:00 AM to 12:00 AM in the default time zone specified in your organization's profile.

See Also:
Standard and Custom Object Basics
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