CallCenter

This object represents a call center, which is a logical representation of a single computer-telephony integration (CTI) system instance in an organization.

Supported Calls

create(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

Customer Portal users can't access this object.

Fields

Field Details
AdapterURL
Type
string
Properties
Create, Filter, Group, Nillable, Sort
Description

An optional field that specifies the location of where the CTI adapter is hosted. For example, http://localhost:11000.

This field is available for call centers using CTI Toolkit version 4.0 and API version 23.0 or later.

CustomSettings
Type
string
Properties
Create, Filter, Group, Nillable, Sort
Description

Specifies settings in the call center definition file, such as whether the call center uses the Open CTI, and SoftPhone properties, such as height in pixels.

This field is available for Open CTI and in API version 25.0 or later.

Id
Type
ID
Properties
Defaulted on create, Filter
Description
System field that uniquely identifies this call center. Label is Call Center ID. This ID is created automatically when the call center is created.
InternalName
Type
string
Properties
Create, Filter, Group, Sort
Description

The internal name of the call center.

Limit is 80 characters.

Name
Type
string
Properties
Create, Filter, Group, Sort
Description

The name of the call center.

Limit is 80 characters.

Version
Type
double
Properties
Create, Filter, Nillable, Sort
Description
The version of the CTI Developer's Toolkit used to create the call center (for versions 2.0 and later).

This field is available in API version 18.0 and later.

Usage

Create a call center or query an existing call center.

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