CaseArticle

Represents the association between a Case and a KnowledgeArticle.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve()

Special Access Rules

Access to this object is controlled by the parent Case and KnowledgeArticle. However, when querying, access is only controlled by the parent Case.

Customer Portal users can't access this object.

Fields

Field Details
ArticleLanguage
Type
picklist
Properties
Filter, Restricted picklist
Description
The language of the article associated with the case.
ArticleVersionNumber
Type
int
Properties
Create, Group, Nillable
Description
The number assigned to a version of an article. This field is available in API version 24.0 and later.
CaseId
Type
reference
Properties
Create, Filter, Group, Sort
Description
ID of the Case associated with the KnowledgeArticle.
IsSharedByEmail
Type
int
Properties
Create, Group, Nillable
Description
Indicates that the article has been shared with the customer through an email.
KnowledgeArticleId
Type
reference
Properties
Create, Filter, Group, Sort
Description
ID of the KnowledgeArticle associated with the Case.

Usage

This object lets you send emails with case-article associations and include case-article associations in Apex and Visualforce.

You can't update this object via the API. If you attempt to create a record that matches an existing record, the create request simply returns the existing record.

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