Represents the association between a Case and a KnowledgeArticle.
Supported Calls
create(), delete(), describeSObjects(), query(), retrieve()
Special Access
Rules
Access to this object is controlled by the parent Case and KnowledgeArticle. However, when querying, access is only controlled by the parent Case.
Customer Portal users can't access this object.
Fields
| ArticleLanguage
|
- Type
- picklist
- Properties
- Filter, Restricted picklist
- Description
- The language of the article associated with the case.
|
| ArticleVersionNumber
|
- Type
- int
- Properties
- Create, Group, Nillable
- Description
- The number assigned to a version
of an article. This field is available in API version
24.0 and later.
|
| CaseId
|
- Type
- reference
- Properties
- Create, Filter, Group, Sort
- Description
- ID of the Case associated with the KnowledgeArticle.
|
| IsSharedByEmail
|
- Type
- int
- Properties
- Create, Group, Nillable
- Description
- Indicates that the article has been shared with the customer through
an email.
|
| KnowledgeArticleId
|
- Type
- reference
- Properties
- Create, Filter, Group, Sort
- Description
- ID of the KnowledgeArticle associated with the Case.
|
Usage
This object lets you send emails with
case-article associations and include case-article associations in Apex and Visualforce.
You can't update this object via the API.
If you attempt to create a record that matches an existing record,
the create request simply returns the existing record.