CaseComment

Represents a comment that provides additional information about the associated Case.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field Details
CommentBody
Type
textarea
Properties
Create, Filter, Nillable, Sort, Update
Description
Text of the CaseComment. The maximum size of the comment body is 4,000 bytes. Label is Body.
ConnectionReceivedId
Type
reference
Properties
Filter, Nillable
Description
ID of the PartnerNetworkConnection that shared this record with your organization. This field is only available if you have enabled Salesforce to Salesforce.
ConnectionSentId
Type
reference
Properties
Filter, Nillable
Description
ID of the PartnerNetworkConnection that you shared this record with. This field is only available if you have enabled Salesforce to Salesforce. Beginning with API version 15.0, the ConnectionSentId field is no longer supported. The ConnectionSentId field is still visible, but the value is null. You can use the new PartnerNetworkRecordConnection object to forward records to connections.
CreatorFullPhotoUrl
Type
string
Properties
Filter, Group, Nillable, Sort
Description

URL of the user’s profile photo from the feed. Chatter Answers must be enabled to view this field. This field is available in API version 26.0 and later.

CreatorName
Type
string
Properties
Filter, Group, Nillable, Sort
Description

Name of the user who posted the question or reply. Only the first name of internal users (agents) appears to portal users in the feed. Chatter Answers must be enabled to view this field. This field is available in API version 26.0 and later.

CreatorSmallPhotoUrl
Type
string
Properties
Filter, Group, Nillable, Sort
Description

URL of the user’s thumbnail photo from the feed. Chatter Answers must be enabled to view this field. This field is available in API version 26.0 and later.

IsDeleted
Type
boolean
Properties
Defaulted on create, Filter
Description
Indicates whether the object has been moved to the Recycle Bin (true) or not (false). Label is Deleted.
IsPublished
Type
boolean
Properties
Defaulted on create, Create, Filter, Group, Sort, Update
Description
Indicates whether the CaseComment is visible to customers in the Self-Service portal (true) or not (false). Label is Published. This is the only CaseComment field that can be updated via the API.
ParentId
Type
reference
Properties
Create, Filter, Group, Sort,
Description
Required. ID of the parent Case of the CaseComment.
Note
If you are importing CaseComment data and need to set the value for an audit field, such as CreatedDate, contact salesforce.com. Audit fields are automatically updated during API operations unless you request to set these fields yourself..

Usage

In the Salesforce user interface, comments are generally entered by a User working on a Case. All users have access to create and view CaseComment in the Salesforce user interface and when using the API. In the API, CaseComment records can't be modified after insertion unless the user has the “Modify All” object-level permission for Cases or the “Modify All Data” permission. If not, users can only update the IsPublished field, and can't delete CaseComment.

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