CaseComment

Represents a comment that provides additional information about the associated Case.

Supported Calls

create(), update(), delete(), query(), search(), retrieve(), getDeleted(), getUpdated(), describeSObjects()

Fields

Field	Field Type	Field Properties	Description
CommentBody	textarea	Create Filter Nillable	Text of the CaseComment. The maximum size of the comment body is 4000 bytes. Label is Body.
IsDeleted	boolean	Defaulted on create Filter	Indicates whether the object has been moved to the Recycle Bin (`true`) or not (`false`). Label is Deleted.
IsPublished	boolean	Create Filter Defaulted on create Update	Indicates whether the CaseComment is visible to customers in the Self-Service portal (`true`) or not (`false`). Label is Published. This is the only CaseComment field that can be updated via the API.
ParentId	reference	Create Filter	Required. ID of the parent Case of the CaseComment. For information on IDs, see ID Field Type.

Note

If you are importing CaseComment data into Salesforce and need to set the value for an audit field, such as CreatedDate, contact salesforce.com. Audit fields are automatically updated during API operations unless you request to set these fields yourself. For more information, see System Fields.

Usage

In the Salesforce user interface, comments are generally entered by Users working on a Case. All users have access to create and view CaseComments in the Salesforce user interface and when using the API. In the API, CaseComments cannot be modified after insertion unless the user has the "Modify All Data" permission. If not, users can only update the IsPublished field, and cannot delete CaseComments.