CaseContactRole

Represents the role that a given Contact plays on a Case.

Supported Calls

create(), update(), delete(), describeSObjects(), query(), retrieve(), getDeleted(), getUpdated()

Fields

Field Field Type Field Properties Description
CasesId reference Create

Filter

ID of the cases associated with this contact. For information on IDs, see ID Field Type.
ContactId reference Create

Filter

Update

Required. ID of the contact. For information on IDs, see ID Field Type.
IsDeleted boolean Defaulted on create

Filter

Indicates whether the object has been moved to the Recycle Bin (true) or not (false). Label is Deleted.
Role picklist Create

Filter

Nillable

Update

Name of the role played by the contact on this contract, such as Decision Maker, Approver, Buyer, and so on. Must be unique—there cannot be multiple records in which the ContractId, ContactId, and Role values are identical. Different contacts can play the same role on the same contract. A contact can play different roles on the same contract.

Usage

Use this object to define the role that a given Case plays on a given Contact. For example, you can use this object to be able to see all contacts who are associated to a case, or, given a contact, be able to query all cases that they are associated with, even if they are not the primary contact on the case.

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