CaseFeed

Represents a single feed item in the feed displayed on the detail page for a case record. A case feed shows recent changes to a case record for any fields that are tracked in feeds, as well as comments and posts about the record. It is a useful way to stay up-to-date with changes to cases. This object is available in API version 18.0 and later.

Supported Calls

delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

You can delete a feed item only if you created it, or if you have the any of these permissions:

“Modify All Data”
“Modify All” on the Case object
“Moderate Chatter”
Note
Because it does not include “View All Data”, users with the “Moderate Chatter” permission are able to delete only the feed items and comments they are able to see.

Fields

Field	Details
Body	Type textarea Properties Nillable, Sort Description The content of the CaseFeed. Required when Type is `TextPost`. Optional when Type is `ContentPost` or `LinkPost`. This is the message that appears in the feed.
CommentCount	Type int Properties Filter, Group, Sort Description The number of FeedComments associated with this feed item.
ConnectionId	Type reference Properties Filter, Group, Nillable, Sort Description When a PartnerNetworkConnection makes a change to a record that is tracked, the CreatedBy field contains the ID of the system administrator while the ConnectionId contains the ID of the PartnerNetworkConnection that made the change. Available if Salesforce to Salesforce is enabled for your organization.
ContentData	Type base64 Properties Nillable Description The file uploaded to the feed. Required if Type is `ContentPost`. Encoded file data. Cannot be 0 bytes. Can be any format. Setting this field automatically sets Type to `ContentPost`.
ContentDescription	Type textarea Properties Nillable, Sort Description The description of the file specified in ContentData.
ContentFileName	Type string Properties Group, Nillable, Sort Description The file uploaded to the feed. Required if Type is `ContentPost`. Setting ContentFileName automatically sets Type to `ContentPost`.
ContentSize	Type int Properties Group, Nillable, Sort Description Read only. Automatically determined during insert. The size of the file (in bytes) uploaded to the feed.
ContentType	Type string Properties Group, Nillable, Sort Description Read only. Automatically determined during insert. The MIME type of the file uploaded to the feed.
FeedPostId	Type reference Properties Filter. Group, Nillable, Sort Description This field was removed in API version 22.0, and is available in earlier versions for backward compatibility only. Use FeedItem instead. The ID of the associated FeedPost. A FeedPost represents the following types of changes in a CaseFeed: status updates, changes to tracked fields, text posts, link posts, and content posts. Ordering by `LastModifiedDate DESC` sorts the feed by both the most recent feed item or comment.
InsertById	Type reference Properties Group, Nillable, Sort Description The ID of the user who added this object to the feed. For example, if a client application migrates multiple posts and comments from another application into the feed, InsertById is set to the ID of the logged-in user.
LastModifiedDate	Type dateTime Properties Defaulted on create, Filter, Sort Description This is a standard system field. When a feed item is created, LastModifiedDate is the same as CreatedDate. If a FeedComment is inserted on the feed item, then LastModifiedDate becomes the CreatedDate for the FeedComment. Deleting the FeedComment does not change the LastModifiedDate. Ordering by `LastModifiedDate DESC` sorts the feed by both the most recent feed item or comment.
LikeCount	Type int Properties Filter, Group, Sort Description The number of FeedLikes associated with this feed item.
LinkURL	Type url Properties Nillable, Sort Description The URL of the `LinkPost`.
ParentId	Type reference Properties Filter, Group, Sort Description ID of the case record that is tracked in the feed. The feed is displayed on the detail page for this record.
RelatedRecordID	Type reference Properties Group, Nillable, Sort Description ID of the ContentVersion article associated with a `ContentPost`. This field is null for all posts except `ContentPost`. For example, set this field to an existing ContentVersion and post it to a feed as a CaseFeed object of Type`ContentPost`.
Title	Type string Properties Group, Nillable, Sort Description The title of the CaseFeed. When the Type is `LinkPost`, the LinkURL is the URL, and this field is the link name.
Type	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description The type of CaseFeed item: `UserStatus` — automatically generated when a user updates his status `TrackedChange` — a change or group of changes to a tracked field `TextPost` — a direct text entry on a feed `LinkPost` — a URL posting on a feed `ContentPost` — an updated file on a feed The following values appear in the Type picklist for all feed objects but apply only to CaseFeed: `CaseCommentPost`—generated event when a user adds a case comment for a case object. `EmailMessageEvent`—generated event when an email related to a case object is sent or received. `CallLogPost`—generated event when a user logs a call for a case through the user interface. This event is also generated by CTI calls. `ChangeStatusPost`—generated event when a user changes the status of a case. `AttachArticleEvent`—generated event when a user attaches an article to a case. `ActivityEvent`—generated event when a user adds or updates an Event or a Task.

Usage

Use this object to track changes for a case record.