Represents historical information about changes that have been made to the associated Case.
| Field | Field Type | Field Properties | Description |
|---|---|---|---|
| CaseId | reference | Filter | ID of the Case associated with this record. For information on IDs, see ID Field Type. |
| Field | picklist | Filter | Name of the case field that was modified, or a special value
to indicate some other modification to the case. The possible values,
in addition to the case field names, are:
|
| IsDeleted | boolean | Defaulted on create | Indicates whether the object has been moved to the Recycle Bin (true) or not (false). Label is Deleted. |
| NewValue | anyType | Nillable | New value of the modified case field. Maximum of 255 characters. |
| OldValue | anyType | Nillable | Previous value of the modified case field. Maximum of 255 characters. |
Case history entries are indirectly created by modifying a case via the Salesforce user interface or the API.
Two rows are added to this record when foreign key fields change. One row contains the foreign key object names that display in the online application. For example, “Jane Doe” is recorded as the name of a Contact. The other row contains the actual foreign key ID that is only returned to and visible from the API.
This object respects field level security on the parent object.