Represents historical information about changes that have been
made to the associated Case.
Supported Calls
describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()
Special Access Rules
This object is always
read-only.
Fields
| CaseId
|
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- ID of the Case associated with this record.
|
| Field
|
- Type
- picklist
- Properties
- Filter, Group, Restricted picklist, Sort
- Description
- Name of the case field that was modified, or a special value to
indicate some other modification to the case. The possible values,
in addition to the case field names, are:
- ownerAssignment—The owner of the case was changed.
- ownerAccepted—A user took ownership of a case from a queue.
- ownerEscalated—The owner of the case was changed due to
case escalation.
- external—A user made the case visible to customers in the
Customer Self-Service Portal.
|
| IsDeleted
|
- Type
- boolean
- Properties
- Defaulted on create, Filter
- Description
- Indicates whether the object has been moved to the Recycle Bin
(true) or not (false). Label is Deleted.
|
| NewValue
|
- Type
- anyType
- Properties
- Nillable, Sort
- Description
- New value of the modified case field. Maximum of 255 characters.
|
| OldValue
|
- Type
- anyType
- Properties
- Nillable, Sort
- Description
- Previous value of the modified case field. Maximum of 255
characters.
|
Usage
Case history entries are indirectly
created each time a case is modified.
Two rows are added to this record when foreign key fields change.
One row contains the foreign key object names that display in the
online application. For example, Jane
Doe is recorded as the name of a Contact. The other row contains the actual foreign key ID that is only
returned to and visible from the API.
This object respects field level security on the parent object.