CaseHistory

Represents historical information about changes that have been made to the associated Case.

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

This object is always read-only.

Fields

Field Details
CaseId
Type
reference
Properties
Filter, Group, Sort
Description
ID of the Case associated with this record.
Field
Type
picklist
Properties
Filter, Group, Restricted picklist, Sort
Description
Name of the case field that was modified, or a special value to indicate some other modification to the case. The possible values, in addition to the case field names, are:
  • ownerAssignment—The owner of the case was changed.
  • ownerAccepted—A user took ownership of a case from a queue.
  • ownerEscalated—The owner of the case was changed due to case escalation.
  • external—A user made the case visible to customers in the Customer Self-Service Portal.
IsDeleted
Type
boolean
Properties
Defaulted on create, Filter
Description
Indicates whether the object has been moved to the Recycle Bin (true) or not (false). Label is Deleted.
NewValue
Type
anyType
Properties
Nillable, Sort
Description
New value of the modified case field. Maximum of 255 characters.
OldValue
Type
anyType
Properties
Nillable, Sort
Description
Previous value of the modified case field. Maximum of 255 characters.

Usage

Case history entries are indirectly created each time a case is modified.

Two rows are added to this record when foreign key fields change. One row contains the foreign key object names that display in the online application. For example, Jane Doe is recorded as the name of a Contact. The other row contains the actual foreign key ID that is only returned to and visible from the API.

This object respects field level security on the parent object.

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