CaseMilestone

Represents a milestone (required step in a customer support process) on a Case.

Supported Calls

describeSObjects(), query(), retrieve(), update()

Fields

Field	Details
CaseId	Type reference Properties Filter Description ID of the case.
CompletionDate	Type dateTime Properties Filter, Nillable, Update Description The date and time the milestone was completed.
ElapsedTimeInDays	Type double Properties Filter, Nillable Description The time required to complete a milestone in days.
ElapsedTimeInHrs	Type double Properties Filter, Nillable Description The time required to complete a milestone in hours.
ElapsedTimeInMins	Type int Properties Filter, Nillable Description The time required to complete a milestone in minutes.
IsCompleted	Type boolean Properties Defaulted on create, Filter Description Indicates whether the milestone is completed (`true`) or not (`false`).
IsViolated	Type boolean Properties Defaulted on create, Filter Description Indicates whether the milestone is violated (`true`) or not (`false`).
MilestoneTypeId	Type reference Properties Filter, Nillable Description The ID of the milestone on the case.
StartDate	Type dateTime Properties Filter, Nillable, Update Description The date and time the milestone started on the case.
TargetDate	Type dateTime Properties Filter Description The date and time the milestone must be completed.
TargetResponseInDays	Type double Properties Filter, Nillable Description The time to complete the milestone in days.
TargetResponseInHrs	Type double Properties Filter, Nillable Description The time to complete the milestone in hours.
TargetResponseInMins	Type int Properties Filter, Nillable Description The time to complete the milestone in minutes.

Usage

This object lets you view a milestone on a case. It also lets you view if the milestone was completed and when it must be completed.