Represents the status of a Case, such as New, On Hold, or In Process.
| Field | Field Type | Field Properties | Description |
|---|---|---|---|
| isClosed | boolean | Defaulted on create | Indicates whether this case status value represents a closed Case (true) or not (false). Multiple case status values can represent a closed Case. |
| IsDefault | boolean | Defaulted on create | Indicates whether this is the default case status value (true) or not (false) in the picklist. |
| MasterLabel | string | Filter | Master label for this case status value. This display value is the internal label that does not get translated. |
| SortOrder | int | Filter | Number used to sort this value in the case status picklist. These numbers are not guaranteed to be sequential, as some previous case status values might have been deleted. |
This object represents a value in the case status picklist. The case status picklist provides additional information about the status of a Case, such as whether a given Status value represents an open or closed case. Your client application can invoke the query() call on the CaseStatus object to retrieve the set of values in the case status picklist, and then use that information while processing Case objects to determine more information about a given case. For example, the application could test whether a given case is open or closed based on its Status value and the value of the isClosed property in the associated CaseStatus object.
The CaseStatus object is read-only via the API. With sufficient permissions, your client application can invoke the query() and describeSObjects() calls on this object.