CaseTeamTemplateRecord

The CaseTeamTemplateRecord object is a linking object between the Case and CaseTeamTemplate objects. To assign a predefined case team to a case (customer inquiry), create a CaseTeamTemplateRecord record and point the ParentId to the case and the TeamTemplateId to the predefined case team.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Fields

Field Details
ParentId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The ID of the case with which the case team template record is associated.
TeamTemplateId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The ID of the predefined case team with which the case team template record is associated.
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