CaseTeamTemplateRecord

The CaseTeamTemplateRecord object is a linking object between the Case and CaseTeamTemplate objects. To assign a predefined case team to a case (customer inquiry), create a CaseTeamTemplateRecord record and point the ParentId to the case and the TeamTemplateId to the predefined case team.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Fields

Field	Details
ParentId	Type reference Properties Create, Filter, Group, Sort Description The ID of the case with which the case team template record is associated.
TeamTemplateId	Type reference Properties Create, Filter, Group, Sort Description The ID of the predefined case team with which the case team template record is associated.