Entitlement

Represents the customer support an Account or Contact is eligible to receive. Entitlements may be based on an Asset, Product2, or ServiceContract.

Supported Calls

create(), delete(), describeLayout(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field Details
AccountId
Type
reference
Properties
Create, Filter, Group, Sort
Description
ID of the Account associated with the entitlement.
AssetId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
Required. ID of the Asset associated with the entitlement. Must be a valid asset ID.
BusinessHoursId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
Required. ID of the BusinessHours associated with the entitlement. Must be a valid business hours ID.
CasesPerEntitlement
Type
int
Properties
Filter, Group, Nillable, Sort
Description
The total number of cases the entitlement supports.
This field is only available if IsPerIncident is true.
ContractLineItemId
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
Required. ID of the ContractLineItem associated with the entitlement. Must be a valid ID.
EndDate
Type
date
Properties
Create, Filter, Nillable, Update
Description
The last day the entitlement is in effect.
IsPerIncident
Type
boolean
Properties
Defaulted on create, Filter, Update
Description
Indicates whether the entitlement is limited to supporting a specific number of cases (true) or not (false).
LastReferencedDate
Type
date
Properties
Filter, Nillable, Sort, Update
Description
The timestamp for when the current user last viewed a record related to this record.
LastViewedDate
Type
date
Properties
Filter, Nillable, Sort, Update
Description
The timestamp for when the current user last viewed this record. If this value is null, this record might only have been referenced (LastReferencedDate) and not viewed.
Name
Type
string
Properties
Create, Filter, Update
Description
Required. Name of the entitlement.
RemainingCases
Type
int
Properties
Create, Filter, Nillable, Update
Description
The number of cases the entitlement can support. This field decreases in value by one each time a case is created with the entitlement.
This field is only available if IsPerIncident is selected.
ServiceContractId
Type
reference
Properties
Create, Filter, Nillable, Update
Description
Required. ID of the ServiceContract associated with the entitlement. Must be a valid ID.
SlaProcessId
Type
reference
Properties
Create, Filter, Nillable, Update
Description
ID of the SlaProcess associated with the entitlement. This field is available in version 19.0 and later.
StartDate
Type
date
Properties
Create, Filter, Nillable, Update
Description
The first date the entitlement is in effect.
Status
Type
picklist
Properties
Filter, Nillable
Description
Status of the entitlement, such as Expired.
Type
Type
picklist
Properties
Create, Filter, Nillable, Update
Description
The type of entitlement, such as Web or phone support.

Usage

Use this object to query and manage entitlements.

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