EntitlementTemplate

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Field	Details
BusinessHoursId	Type reference Properties Create, Filter, Nillable, Update Description ID of the BusinessHours associated with the entitlement template. Must be a valid business hours ID.
CasesPerEntitlement	Type int Properties Create, Filter, Nillable, Update Description The total number of cases the entitlement template supports. This field is only available if IsPerIncident is `true`.
IsPerIncident	Type boolean Properties Create, Defaulted on create, Filter, Update Description Indicates whether the entitlement template is limited to supporting a specific number of cases (`true`) or not (`false`).
Name	Type string Properties Create, Filter, idLookup, Update Description Required. Name of the entitlement template.
SlaProcessId	Type reference Properties Create, Filter, Nillable, Update Description ID of the SlaProcess associated with the entitlement template. This field is available in API version 19.0 and later.
Term	Type int Properties Create, Filter, Nillable, Update Description Number of days that the entitlement template is valid.
Type	Type picklist Properties Create, Filter, Nillable, Update Description The type of entitlement template, such as Web or phone support.

Use this object to manage entitlement templates.