KnowledgeArticle

Provides read-only access to an article and the ability to delete the master article. Unlike KnowledgeArticleVersion, the ID of a KnowledgeArticle record is identical irrespective of the article's version (status). For more information on articles and article types, see “Managing Articles and Translations” and “Managing Article Types” in the Salesforce online help.

Supported Calls

delete(), describeSObjects(), query(), retrieve()

Special Access Rules

A user must have the “View Articles” permission enabled. Salesforce Knowledge users, unlike Customer Portal and partner portal users, must also be granted the Knowledge User feature license.

Fields

Field Name Details
ArchivedById
Type
reference
Properties
Filter, Group, Nillable, Sort
Description
The ID of the user who archived the article.
ArchivedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The date when the article was archived.
ArticleNumber
Type
string
Properties
Autonumber, Defaulted on create, Filter, Sort
Description
The unique number automatically assigned to the article when it's created. You can't change the format or value for this field.
CaseAssociationCount
Type
int
Properties
Filter, Group, Sort
Description
The number of cases attached to the article.
FirstPublishedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The date when the article was first published.
LastPublishedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The date when the article was last published.
LastReferencedDate
Type
date
Properties
Filter, Nillable, Sort, Update
Description
The timestamp for when the current user last viewed a record related to this record.
LastViewedDate
Type
date
Properties
Filter, Nillable, Sort, Update
Description
The timestamp for when the current user last viewed this record. If this value is null, this record might only have been referenced (LastReferencedDate) and not viewed.
MasterLanguage
Type
picklist
Properties
Filter, Restricted picklist
Description
The article's original language. Only accessible if your knowledge base supports multiple languages.

Usage

Use this object to query or retrieve articles. KnowledgeArticle can be used in a SOQL clause, but doesn’t provide access to the fields from the article. Provides read-only access to an article and the ability to delete the master article.

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