KnowledgeArticleVoteStat

Provides the weighted rating for the specified article on a scale of 1 to 5 across all article types. This object is read-only and available in API version 20 and later.

Supported Calls

describeSObjects(), query(), retrieve()

Special Access Rules

Users must have access to the published version of an article to retrieve its votes. For more information on published article version, see the PublishStatus field in KnowledgeArticleVersion

Fields

Field Name Details
Channel
Type
picklist
Properties
Filter, Restricted picklist
Description
The channel where the article is rated:
  • AllChannels for article views across all channels.
  • App for the internal Salesforce Knowledge application.
  • Pkb for article views in public knowledge base.
  • Csp for Customer Portal.
  • Prm for article view in partner portal.
NormalizedScore
Type
double
Properties
Filter, Nillable
Description
Article's weighted score on a scale of 1 to 5. A higher score means more votes. Articles without recent votes trend towards an average rating of three stars.
ParentId
Type
reference
Properties
Filter
Description
The rated article. This corresponds to a KnowledgeArticle record.

Usage

Use this object to query or retrieve the rating for an article.

Alternatively, client applications can use the article type API Name followed by __VoteStat to query or retrieve the rating for an article for a specific article type.

SOQL Samples

See KnowledgeArticleViewStat.

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