Represents an entitlement process associated
with an Entitlement. An entitlement process is a timeline that includes all
the steps (MilestoneType records) that your support team must complete to resolve cases.
Each process includes the logic necessary to determine how to enforce
the correct service level for your customers.
Supported Calls
describeSObjects(),
query(),
retrieve()
Special Access
Rules
Customer Portal users can’t access this object.
Fields
| Description
|
- Type
- textarea
- Properties
- Filter, Nillable
- Description
- A description of the entitlement process.
|
| IsActive
|
- Type
- boolean
- Properties
- Defaulted on create, Filter
- Description
- Indicates whether the entitlement process is active (true) or not (false).
|
| Name
|
- Type
- string
- Properties
- Filter, idLookup
- Description
- The name of the entitlement process.
|
| StartDateField
|
- Type
- picklist
- Properties
- Filter, Restricted picklist
- Description
- The criteria for cases to enter the entitlement process. Cases
can enter the process based on:
- The creation date on a case
- A custom date/time field on a case
|
Usage
Use this object to query entitlement
processes on entitlements.