Solution

Represents a detailed description of a customer issue and the resolution of that issue.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field Details
IsDeleted
Type
boolean
Properties
Defaulted on create, Filter
Description
Indicates whether the object has been moved to the Recycle Bin (true) or not (false). Label is Deleted.
IsHtml
Type
boolean
Properties
Defaulted on create, Filter, Group, Sort
Description
Indicates whether the Solution is an HTML solution (true) or not (false).
IsOutOfDate
Type
boolean
Properties
Defaulted on create, Filter
Description
Read-only field that indicates whether a solution master has been updated since the translated version was created (true) or not (false). Note that this field does not appear in the page layout of master solutions.
IsPublished
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether the Solution has been published (true) or not (false). A solution’s published state does not affect how it can be used, or whether you can query, update, or delete it. Label is Public.
Note
Prior to Spring ‘14, the label was Visible in Self-Service Portal.
IsPublishedInPublicKb
Type
boolean
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
Indicates whether the Solution has been published as a Public Solution (true) or not (false). Label is Visible in Public Knowledge Base.

This field only applies to solutions, not articles in the public knowledge base.

IsReviewed
Type
boolean
Properties
Defaulted on create, Filter, Group, Sort
Description
Indicates whether the Solution has been reviewed (true) or not (false). This flag can only be set indirectly via the Status picklist. Each predefined Status value implies an IsReviewed value. Label is Reviewed.
LastReferencedDate
Type
date
Properties
Filter, Nillable, Sort, Update
Description
The timestamp for when the current user last viewed a record related to this record.
LastViewedDate
Type
date
Properties
Filter, Nillable, Sort, Update
Description
The timestamp for when the current user last viewed this record. If this value is null, this record might only have been referenced (LastReferencedDate) and not viewed.
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
ID of the User who owns the Solution.
ParentId
Type
reference
Properties
Create, Defaulted on create, Filter, Update
Description
ID of the master solution, if this is the translation of a master solution.
RecordTypeId
Type
reference
Properties
Create, Filter, Nillable, Update
Description
ID of the RecordType to which the Solution is associated.
SolutionLanguage
Type
picklist
Properties
Create, Filter, Restricted picklist, Update
Description
The language that the solution is written in, such as French or Chinese (Traditional).
SolutionName
Type
string
Properties
Create, Filter, Group, Sort, Update
Description
Required. If a client application creates a new Solution and a value for this field is unspecified, a hyphen (-), the default value for this field, is used. Limit: 255 characters. Label is Title.
SolutionNote
Type
textarea
Properties
Create, Nillable, Update
Description
The details of the Solution record. Limit: 32,000 characters. Label is Solution Details.
Note
If you have HTML Solutions enabled, any HTML tags used in this field are verified before the object is created or updated. If invalid HTML is entered, an error is thrown. Any JavaScript used in this field is removed before the object is created or updated.
SolutionNumber
Type
string
Properties
Autonumber, Defaulted on create, Filter, Sort
Description
An identifying number that is assigned automatically when a solution is created. It can’t be set directly, and it can’t be modified.
Status
Type
picklist
Properties
Create, Filter, Group, Sort, Update
Description
Required. The status of the solution. Directly controls the IsReviewed value. To obtain the status values in the picklist, a client application can query the SolutionStatus.
TimesUsed
Type
int
Properties
Filter, Group, Sort
Description
Number of times this solution has been used. Label is Num Related Case.

Usage

Use this object to manage your organization’s solutions. Client applications can create, update, delete, and query Attachment records associated with a solution.

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