Solution

Represents a detailed description of a customer issue and the resolution of that issue.

Supported Calls

create(), update(), delete(), query(), search(), retrieve(), getDeleted(), getUpdated(), describeSObjects(), upsert()

Fields

Field	Field Type	Field Properties	Description
IsDeleted	boolean	Defaulted on create Filter	Indicates whether the Solution has been moved to the Recycle Bin (`true`) or not (`false`). Label is Deleted.
IsHtml	boolean	Defaulted on create Filter	Indicates whether the Solution is an HTML solution (`true`) or not (`false`).
IsOutOfDate	boolean	Defaulted on create Filter	Read-only field that indicates whether a solution master has been updated since the translated version was created (`true`) or not (`false`). Note that this field does not appear in the page layout of master solutions.
IsPublished	boolean	Create Defaulted on create Filter Update	Indicates whether the Solution has been published (`true`) or not (`false`). A solution’s published state does not affect how it can be used, or whether you can `query()`, `update()`, or `delete()` it. For more information on publishing solutions, see the Salesforce online help. Label is Visible in Self-Service Portal.
IsPublishedInPublicKb	boolean	Create Defaulted on create Filter Update	Indicates whether the Solution has been published in the Public Knowledge Base (`true`) or not (`false`). Label is Visible in Public Knowledge Base.
IsReviewed	boolean	Defaulted on create Filter	Indicates whether the Solution has been reviewed (`true`) or not (`false`). This flag can only be set indirectly via the Status picklist. Each predefined Status value implies an IsReviewed value. Label is Reviewed.
OwnerId	reference	Create Defaulted on create Filter Update	ID of the User who owns the Solution. For information on IDs, see ID Field Type.
ParentId	reference	Create Defaulted on create Filter Update	ID of the master solution, if this is the translation of a master solution.
RecordTypeId	reference	Create Defaulted on create Filter Update	ID of the RecordType to which the Solution is associated.
SolutionLanguage	picklist	Create Filter Restricted picklist Update	The language that the solution is written in, such as “French” or “Chinese (Traditional).”
SolutionName	string	Create Filter idLookup Update	Required. If a client application creates a new Solution and a value for this field is unspecified, a hyphen (-), the default value for this field, is used. Limit: 255 characters. Label is Title.
SolutionNote	textarea	Create Nillable Update	The details of the Solution record. Limit: 32,000 characters. Label is Solution Details. Note If you have HTML Solutions enabled, any HTML tags used in this field are verified before the object is created or updated. If invalid HTML is entered, an error is thrown. Any JavaScript used in this field is removed before the object is created or updated. For more information, see "What are HTML Solutions?" in the Salesforce online help.
SolutionNumber	string	Autonumber Defaulted on create Filter	An identifying number that is assigned automatically when a solution is created. It cannot be set directly, and it cannot be modified.
Status	picklist	Create Filter Update	Required. The status of the solution. Directly controls the IsReviewed flag. To obtain the status values in the picklist, a client application can invoke the `query()` call on the SolutionStatus object.
TimesUsed	int	Filter	Number of times this solution has been used. Label is Num Related Case.

Usage

Use this object to manage your organization’s solution knowledge base. Client applications can create(), update(), delete(), and query()Attachments associated with a solution.