Solution

Represents a detailed description of a customer issue and the resolution of that issue.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field	Details
IsDeleted	Type boolean Properties Defaulted on create, Filter Description Indicates whether the object has been moved to the Recycle Bin (`true`) or not (`false`). Label is Deleted.
IsHtml	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the Solution is an HTML solution (`true`) or not (`false`).
IsOutOfDate	Type boolean Properties Defaulted on create, Filter Description Read-only field that indicates whether a solution master has been updated since the translated version was created (`true`) or not (`false`). Note that this field does not appear in the page layout of master solutions.
IsPublished	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the Solution has been published (`true`) or not (`false`). A solution’s published state does not affect how it can be used, or whether you can query, update, or delete it. Label is Visible in Self-Service Portal.
IsPublishedInPublicKb	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the Solution has been published as a Public Solution (`true`) or not (`false`). Label is Visible in Public Knowledge Base. This field only applies to solutions, not articles in the public knowledge base.
IsReviewed	Type boolean Properties Defaulted on create, Filter, Group, Sort Description Indicates whether the Solution has been reviewed (`true`) or not (`false`). This flag can only be set indirectly via the Status picklist. Each predefined Status value implies an IsReviewed value. Label is Reviewed.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description ID of the User who owns the Solution.
ParentId	Type reference Properties Create, Defaulted on create, Filter, Update Description ID of the master solution, if this is the translation of a master solution.
RecordTypeId	Type reference Properties Create, Filter, Nillable, Update Description ID of the RecordType to which the Solution is associated.
SolutionLanguage	Type picklist Properties Create, Filter, Restricted picklist, Update Description The language that the solution is written in, such as `French` or `Chinese (Traditional)`.
SolutionName	Type string Properties Create, Filter, Group, Sort, Update Description Required. If a client application creates a new Solution and a value for this field is unspecified, a hyphen (-), the default value for this field, is used. Limit: 255 characters. Label is Title.
SolutionNote	Type textarea Properties Create, Nillable, Update Description The details of the Solution record. Limit: 32,000 characters. Label is Solution Details. Note If you have HTML Solutions enabled, any HTML tags used in this field are verified before the object is created or updated. If invalid HTML is entered, an error is thrown. Any JavaScript used in this field is removed before the object is created or updated.
SolutionNumber	Type string Properties Autonumber, Defaulted on create, Filter, Sort Description An identifying number that is assigned automatically when a solution is created. It can’t be set directly, and it can’t be modified.
Status	Type picklist Properties Create, Filter, Group, Sort, Update Description Required. The status of the solution. Directly controls the IsReviewed value. To obtain the status values in the picklist, a client application can query the SolutionStatus.
TimesUsed	Type int Properties Filter, Group, Sort Description Number of times this solution has been used. Label is Num Related Case.

Usage

Use this object to manage your organization’s solutions. Client applications can create, update, delete, and query Attachment records associated with a solution.