Marketing Cloud, Trailhead...
How to Lead Change Management Like a Boss
Change management is key to ensuring success as you roll out new Salesforce functionality across your organization. In this session you'll learn what the Admin's role is in change management and how to lead it like a boss. Learn the personality types of employees, how they are likely to react, and how to overcome their resistance to change. You'll also learn how to communicate successfully when managing change, especially the difference between selling and managing change.