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Design a Great Einstein Bot Experience for Customer Service
The difference between a well-designed bot and a poorly-designed bot can make or break your relationship with your customers and your support agents. Join the Salesforce UX team to discover how to quickly and strategically enhance an already-great customer service experience through the power of Einstein Bots. Admins will walk away with a deeper understanding of what a great bot experience is, as well as a game plan for selecting use cases, crafting conversations, tracking performance, and integrating bots into your existing service process.