Marketing Cloud, Trailhead...
Go Beyond Service Cloud, Building Cases, and Customer Support
So your Entitlements are working, email-to-case is flowing, and customer support is escalating as it should. In this session, we'll highlight how to go beyond managing Customer Support and build cases for other internal processes. We'll focus on optimization of your IT, Operations, Customer Onboarding, and Sales Velocity teams. You'll hear real world use cases for implementing Service Cloud across multiple teams and departments. You'll discover how to evaluate and approach different business units and sell them on migrating into Salesforce for better visibility and efficiency.