Marketing Cloud, Trailhead...
Case Management On the Move with Service Cloud Mobile
You shouldn't need to be tied to your desk or laptop to resolve support cases and with the new Service Cloud Mobile app, your support reps are free to manage their cases directly from their mobile device. The Service Cloud Mobile app brings all the case management features from Service Cloud directly into a lightweight app, built specifically for managing cases on the move. You'll learn all the features of the Service Cloud Mobile app, how to enable it for your team, and how to customize the app for peak productivity. Once enabled, the Service Cloud Mobile app will empower your reps to handle their cases from anywhere.