The complete system for building, running, and improving your AI agents: From writing your first prompt to creating a team of agents, the Agent Development Lifecycle (ADLC) is how enterprises go from AI potential to enterprise performance.
Build any way you want. Deploy on any surface. Trust every outcome.
Businesses know that to stay competitive, they must become agentic enterprises. Agentforce Studio is built for exactly that moment and will meet you wherever you are in the ADLC.
Agentforce gives you a comprehensive toolkit that blends low-code simplicity with full pro-code flexibility, so you can move at the speed your business demands.
With our latest launch, the entire ADLC is now API and CLI-first.
The tools are ready. Now build the agents your customers deserve.
The foundation of any successful agent deployment is the design and build of the agents. Agentforce Builder is an intuitive workspace that makes AI agents more powerful, predictable, and intentional. Natural-language creation, guided agentic assistance, and Agent Script’s structured logic all work together so you can quickly define the right behavior, troubleshoot issues, and deploy production-grade agents. This gives you all the tools you need so you can scale to more complex, high-value use cases. You can even build agents in your IDE of Choice with the Agentforce Development skill.
The Test & Evaluate stage is critical to agent development, and Agentforce Studio gives you everything you need to validate agent behavior before they ever reach the customer. From realistic multi-turn conversation simulation to flexible, custom scoring evals, you can automate testing, simulate conversations at scale, and evaluate probabilistic agent behavior, all without leaving your existing pipeline. You can also batch test your agents with the Agentforce Testing Skill.
The result? Faster iteration, fewer surprises in production, and agents you can trust to behave the right way.
Putting agents where your customers are is easier than ever before. Agentforce Voice now lets you deliver fast, natural conversations across telephony, mobile, and web channels. Also, you can run controlled experiments on agent configurations in production, comparing instructions, topics, and actions with flexible traffic splits and built-in metrics, so every iteration is driven by real data. This lets you put agents right where your customers are and removes the guesswork.
The journey doesn’t end with deployment. Agentforce Observability surfaces high-level analytics, engagement trends, conversation-level session insights, and near real-time health monitoring to give you full visibility into how your agents are performing. Additionally, the Session Trace Data Model makes observability fully programmatic, giving teams a complete agent trace that integrates directly into your existing monitoring and DevOps tooling. This creates a continuous feedback loop where every agent interaction becomes a signal for improvement, so you can catch issues fast, optimize confidently, and build lasting trust in your agents at scale.
Manage every agent across your organization — regardless of vendor, model, or platform — all in one place. Agent Fabric 2.0 brings deterministic orchestration via Agent Script and expanded multi-cloud agent discovery across Amazon Bedrock, Google Vertex, Copilot Studio, and more. Additionally, a centralized LLM governance and an MCP Bridge makes existing APIs instantly agent-ready without any code changes. This creates a governed, scalable AI landscape where you can eliminate agent sprawl, enforce consistent policies, and confidently orchestrate complex multi-agent workflows across your entire enterprise.
Salesforce Headless 360 opens every layer of the Salesforce platform — data, business logic, orchestration, and engagement — to any agent, model, or tool, with no need for a browser. The API itself is the UI.
For ADLC practitioners, this means:
Take a closer look at how agent building works in our library.
Launch Agentforce with speed, confidence, and ROI you can measure.
Tell us about your business needs, and we’ll help you find answers.
