Translation table

oblroi_headerEyebrow Agentforce
oblroi_header ROI Calculator
oblroi_headerBottom Measure Agentforce Service Agent's value for your business.
oblroi_formHeadline Tell us about your business.
oblroi_formField1Label Number of customer service employees
oblroi_formField1Info Total number of employees in a customer service role
oblroi_formField2Label Average annual cost per employee
oblroi_formField2Info What is the average total of salary and benefits per person?
oblroi_formField3Label % of support conversations shifted to Agentforce over 3 years
oblroi_formField3Info In the last three years what percentage of customer conversations were transferred to a service rep? Include only cases that escalated to a live rep (phone chat or other).
oblroi_formField4Label Conversations handled by each rep on an average day
oblroi_formField4Info Estimate how many customer conversations each employee has on an average day.
oblroi_resultsHeadline With an Agentforce Service Agent handling 50% of conversations you could save
oblroi_resultsDescription 3-year total net savings
oblroi_resultsTableHeader1 Year
oblroi_resultsTableHeader2 Agent-related cost*
oblroi_resultsTableHeader3 Agentforce cost
oblroi_resultsTableHeader4 Your savings
oblroi_cta1Label Request a deeper dive
oblroi_cta1Url /form/agentforce/contact-us/?d=pb
oblroi_cta2Label Learn more about Agentforce
oblroi_cta2Url /agentforce/
oblroi_legalDisclaimer_1 *Includes human costs and licensing costs for customer service agents.
oblroi_legalDisclaimer_2 Transition to Salesforce Agentforce assumed to happen over three years. Implementation costs not included. All calculations above done in US dollars.
oblroi_legalDisclaimer_3 The results of this tool are provided for illustrative purposes only to help you consider Agentforce as a business solution and should not be relied upon. Actual results may vary and are not a guarantee or commitment regarding any potential or actual financial results or other benefits you may achieve. Individual results depend on factors including but not limited to implementation practices user adoption configurations business practices market conditions and external economic factors.
oblroi_chart_intro Costs and savings over 3 years
oblroi_chart_human_cost human cost
oblroi_chart_agentforce_cost cost for Agentforce and
oblroi_chart_net_savings Net Savings
oblroi_chart_year_0 Year 0
oblroi_chart_year_1 Year 1
oblroi_chart_year_2 Year 2
oblroi_chart_year_3 Year 3
oblroi_chart_total Total
oblroi_chart_in in
oblroi_service_agent_handling With Agentforce Service Agent handling
oblroi_conversations % of conversations you will save
oblroi_over_years over 3 years total net savings.
oblroi_error_service_employees Customer service employees is required
oblroi_error_cost_per_employee Cost per employee is required
oblroi_error_conversations_handled Conversations handled is required
oblroi_resultsHeadline_part1 With Agentforce Agentforce Service Agent handling
oblroi_resultsHeadline_part2 of conversations you will save

Frequently Asked Questions

An AI agent is more than just intelligent software. It's designed to learn and adapt to user interactions autonomously. This flexibility and continuous learning capability enable it to drive efficiencies while providing increasingly better support and solutions, making digital assistants an invaluable tool for improving customer experiences.

Agentforce enhances customer success by enabling humans and AI agents to work together seamlessly.

With Agentforce, you can build and customize autonomous AI agents to support your employees and customers 24/7, boosting efficiency, scalability, and satisfaction.

Conversational AI enables machines to communicate with humans using natural language, facilitating interactions through chatbots, virtual assistants, and other automated systems to improve customer service and engagement.