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Agentforce Operations

End back-office bottlenecks

Agentforce Operations uses AI-native technology to turn messy, manual processes into digital processes in minutes. Work is orchestrated across humans and specialized AI agents to save time and costs with enterprise-grade accuracy. Business users can continually improve processes on their own, without code or custom integrations.

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Digitize manual processes in minutes, not months

Quickly create usable, repeatable blueprints for your processes in natural language, or by uploading unstructured data from a document or diagram. Digital blueprints are the single source of truth for humans and AI agents to see and know their roles, understand their tasks, and execute work. Blueprints can easily be fine-tuned as your needs evolve. No code required.

Conceptual graphic of an automated workflow interface where a blue cursor clicks a button to transform a process diagram into a structured supplier management checklist and scoring system.

If you don’t already have documented processes or want to streamline processes in new areas of your business, deploy immediately with 30+ pre-configured technical blueprints for invoice auditing, onboarding, and PO rescheduling, with more coming soon. These are proven use cases that include industry best practices to deliver value fast.

Conceptual graphic of an automated workflow interface where a blue cursor clicks a button to transform a process diagram into a structured supplier management checklist and scoring system.

Agentforce Operations is built on the foundation of the Salesforce AI Trust Layer and Hyperforce, ensuring that enterprise-grade security and data sovereignty are inherent to every process. Beyond Salesforce’s standard security measures, like zero-data retention and end-to-end encryption, Agentforce Operations includes deterministic guardrails and human in the loop so that every automated outcome is safe, contextually accurate, and compliant.

Conceptual graphic of an automated workflow interface where a blue cursor clicks a button to transform a process diagram into a structured supplier management checklist and scoring system.
Conceptual graphic of an automated workflow interface where a blue cursor clicks a button to transform a process diagram into a structured supplier management checklist and scoring system.
Conceptual graphic of an automated workflow interface where a blue cursor clicks a button to transform a process diagram into a structured supplier management checklist and scoring system.
Conceptual graphic of an automated workflow interface where a blue cursor clicks a button to transform a process diagram into a structured supplier management checklist and scoring system.

Orchestrate and automate work across humans and AI agents

Specialized back-office agents come out of the box with deep domain expertise so they can complete tasks within the context of your business automatically. For example, agents complete busy work like extracting data from complex documents, running computations, updating credit models, and identifying compliance gaps. They act immediately and autonomously, eliminating wait times and increasing cycle times.

High-fidelity software concept showing a supplier intake workflow with progress stages and automation features. The dashboard displays task assignments between human employees and a digital "Regrello Agent" to illustrate collaborative business process management.

The orchestration engine actively manages processes across humans, agents, and systems to get work done faster with data that was previously trapped in spreadsheets and email. The orchestration engine manages logic, monitors timelines, and escalates issues or delays to ensure compliance.

High-fidelity software concept showing a supplier intake workflow with progress stages and automation features. The dashboard displays task assignments between human employees and a digital "Regrello Agent" to illustrate collaborative business process management.

Change management and adoption is seamless when users continue working within their existing tools — email, Slack, Excel, PDFs, and more. Process owners are empowered to thrive as value drivers with the agency to own and deliver high-impact business results without learning new tools.

High-fidelity software concept showing a supplier intake workflow with progress stages and automation features. The dashboard displays task assignments between human employees and a digital "Regrello Agent" to illustrate collaborative business process management.
High-fidelity software concept showing a supplier intake workflow with progress stages and automation features. The dashboard displays task assignments between human employees and a digital "Regrello Agent" to illustrate collaborative business process management.
High-fidelity software concept showing a supplier intake workflow with progress stages and automation features. The dashboard displays task assignments between human employees and a digital "Regrello Agent" to illustrate collaborative business process management.
High-fidelity software concept showing a supplier intake workflow with progress stages and automation features. The dashboard displays task assignments between human employees and a digital "Regrello Agent" to illustrate collaborative business process management.

Improve processes continuously, without code

AI suggests optimizations based on performance, feedback, and iteration. Then, business users can modify and improve processes themselves, without the need for developers, IT support, or building complex customizations.

Digital dashboard showing an "In Progress" supplier qualification form. It features AI-driven insights including a supplier risk summary for Molex-Global and a recommendation rationale highlighting high quality and sustainability metrics to support final approval.

Use dashboards to track and report progress or see workflow statuses. Automate alerts and notify the right people of updates, tasks, and issues wherever they work.

Digital dashboard showing an "In Progress" supplier qualification form. It features AI-driven insights including a supplier risk summary for Molex-Global and a recommendation rationale highlighting high quality and sustainability metrics to support final approval.
Digital dashboard showing an "In Progress" supplier qualification form. It features AI-driven insights including a supplier risk summary for Molex-Global and a recommendation rationale highlighting high quality and sustainability metrics to support final approval.
Digital dashboard showing an "In Progress" supplier qualification form. It features AI-driven insights including a supplier risk summary for Molex-Global and a recommendation rationale highlighting high quality and sustainability metrics to support final approval.

Ready to take the next steps with Agentforce Operations?

Transforming Supply Chain Resiliency with Agentforce.

Agentforce Operations enables you to digitize and automate your processes

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Agentforce Operations FAQ

Agentforce Operations is an AI-native solution that transforms back office business processes for better speed, automation, and accuracy.

Now named Agentforce Operations, Salesforce completed its acquisition of Regrello on October 1, 2025. Bringing Regrello and Salesforce together is a key step toward realizing the vision of an agentic enterprise, where people and AI work together to achieve more than either could alone.

Operations automation uses software and artificial intelligence to improve the speed and efficiency of mid and back office processes like procurement, supplier onboarding, or warranty claims. By orchestrating work across people, systems, and vendors, companies move faster, operate more cost-efficiently, and scale with built-in control, quality, and visibility.

Agentic process automation allows you to reinvent manual back-office processes in days rather than months by seamlessly connecting your data and operations. By enabling humans and intelligent automation to work together, you can drive faster cycle times and deliver highly accurate results at scale across your manufacturing and operations.