Agentforce Operations takes outdated, manual processes and turns them into a clear set of tasks so specialized back-office agents can do the work for you. It orchestrates processes end-to-end across multiple teams and systems, empowering business users to rapidly improve those processes without code or custom integrations.
Create a digital blueprint of any process by simply describing it in natural language or uploading unstructured documents and diagrams. The blueprint becomes the single source of truth for humans and specialized back-office agents to work together and can be continuously improved as you go. No code required.
Hit the ground running with 30+ out-of-the-box blueprint templates for common jobs like invoice auditing, onboarding, and PO rescheduling. Built on industry best practices, proven to deliver value quickly, and customizable to fit your needs.
Agentforce Operations is built on Hyperforce and the Salesforce Trust Layer. Every process is backed by enterprise-grade security, data sovereignty, zero-data retention, and end-to-end encryption.
Our specialized back-office agents come out of the box ready to work with deep domain expertise and deterministic execution. This means they complete tasks right away within the context of your business, with the highest level of accuracy, keeping humans in the loop and providing a full audit trail of every action. They autonomously complete repetitive work like extracting data from complex documents, updating spreadsheets, running calculations, performing comparisons, and identifying delays and compliance gaps. The payoff: faster execution, lower costs, and reduced risk.
Our process manager never sleeps. It moves processes forward around the clock, actively coordinating work across multiple teams, agents, and systems to get work done faster with data that was previously trapped in fragmented places like email, spreadsheets, and documents. It manages the logic, adheres to timelines, drives follow-through, detects issues and reschedules, and alerts the right teams.
Adoption is seamless with minimal change management. Whether you’re an internal employee or external party, you can engage with processes and complete tasks directly from email, Slack, and Microsoft Teams. No new logins.
Process owners can quickly iterate and improve processes themselves using clicks, not code, or by simply describing changes in natural language. No army of developers required.
In one centralized view, our dashboard shows you the status of each process, the stage and percent complete, the latest activity and open tasks, the owners and timelines, and any escalations. No more guessing. All actions are recorded and mapped back to the digital blueprint. A live safety net that keeps your business organized, governed, and audit-ready.
Evolve processes from defaulting to humans to designing for agents. For decades, businesses have designed processes around what people could realistically deliver in a given timeframe and budget. Now you can design processes around the outcomes you want to achieve. Our specialized back-office agents autonomously execute routine work with speed, precision, and scale while humans focus on decisions, exceptions, and oversight.
Bridget, your systems integration agent, self-learns how an application works in about an hour —- no code, no APIs, and no RPA scripts to build or maintain. That means new integrations can go live in hours instead of the months a typical custom integration project takes.
Bridget works anywhere, handling any browser-based app, including legacy systems with no APIs. Governed tools then execute the work in your core systems deterministically, so the same input reliably produces the same result every time — no code required, and no waiting on IT to build a custom integration.
When an underlying system’'s UI changes, Bridget automatically re-learns it and heals itself — no manual rework, no broken integrations, and no need to re-build the connection from scratch.
Agentforce Operations is an AI-native solution that transforms back office business processes for better speed, automation, and accuracy.
Now named Agentforce Operations, Salesforce completed its acquisition of Regrello on October 1, 2025. Bringing Regrello and Salesforce together is a key step toward realizing the vision of an agentic enterprise where people and AI work together to achieve more than either could alone.
Agentic process automation is an approach to business automation that uses AI agents to orchestrate and execute work across teams, systems, data sources, and workflows. Unlike traditional automation, which follows pre-defined rules and sequences, agentic process automation reasons through tasks, adapts to changing conditions, makes decisions within defined boundaries, and takes action to achieve a business outcome. Organizations use it to automate complex, multi-step processes that often require context, judgment, and interaction with multiple applications. Human oversight remains important, particularly for approvals, exceptions, governance, and high-impact decisions.
Agentforce Operations allows you to quickly reinvent manual back-office processes by orchestrating and automating work across people, systems, and specialized back-office agents that autonomously execute tasks. The payoff: cycle times reduced by 50 to 70%, better accuracy with manual data entry slashed by 80%, visibility across the business, and ultimately better experiences.