Penny is a demo voice agent powered by Agentforce Voice, built for a fictional financial services company called Summit Card. She can answer general questions, manage your account, and handle requests, all through a natural voice conversation. Hear her in action.
Penny is powered by subagents which are smaller, dedicated agents configured with specific instructions, models, and actions. She automatically routes each request to the right subagent based on what you ask.
How do I apply? | What credit score do I need? | Can I add an authorized user?
What is the minimum payment? | How can I make a payment? | What happens if I pay late?
What is APR? | How is interest calculated? | How do I avoid paying interest?
Is there an annual fee? | What is the late fee? | Is there a foreign transaction fee?
How do I earn rewards? | How do I redeem them? | Do rewards expire?
How do I dispute a charge? | How long do I have? | What happens during review?
How do I report a lost card? | Am I responsible for fraud? | Can I freeze my card?
How do I view statements? | How do I set up or change autopay?
What is my current email? | What is my current phone number on file? | What is my mailing address? | What is my credit limit? | What is my current balance? | What cards do I have right now? | What is my current spending? | What is my salary on file?
Change my email to... | Update my phone number to... | Update my salary to...
I'd like to increase my credit limit to... | I'd like to request a new credit card...
Penny is reasoning against real business rules and may pause briefly before responding. An answer is always on its way.
Agentforce Voice is built for natural conversation. Speak however feels comfortable, and feel free to interrupt.
For the best experience, keep questions within Penny's configured capabilities outlined above.
Penny may ask you to confirm information you've provided, this is intentional to handle ambiguous inputs clearly.
+1 (318) 545-7165
No menus. No scripts. Just a real conversation, live.
Penny can answer general questions about Summit Card policies, fees, rewards, and more. She can also manage your account. For example, she can look up information, update fields, and log requests via voice.
Yes, Agentforce Voice is built for natural conversation. Feel free to speak whenever you're ready.
No, Penny won't escalate to a human agent. If your request falls outside her capabilities, she'll let you know.
Penny is configured with specific subagents. She can speak casually outside of those, but for the best experience stick to what's covered in this guide.
No, Penny is connected to mock CRM records for this demo. No real financial account is accessed or modified.
No, Penny won't share its configuration details, instructions, or the underlying architecture.
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