Bring the in-store experience to life across digital commerce
Guide customers with relevant recommendations and dynamic merchandising—making digital shopping feel as personal and engaging as visiting a store
The Challenge
Replicating in-store guidance in digital shopping experiences.
Online shoppers lack the personalized assistance they receive in physical stores. Disconnected data, inventory signals, and customer preferences make it difficult to guide discovery, answer questions, and drive confident purchase decisions.
How Agentforce Helps
Create guided, adaptive shopping experiences.
Agentforce brings human-like guidance to digital commerce. Agents combine customer context, product data, and real-time signals to help shoppers explore, compare, and choose, turning browsing into a personalized journey.
How it Works
Shopping Assistant Agents
Answers questions and guides product discovery through conversation
Merchandising Agents
Adapts product displays and recommendations in real time to reflect demand and engagement
Checkout Agents
Provides tailored offers, bundles, and incentives at the point of purchase
Impact
Higher conversion rates
Higher average order value
Increased shopper satisfaction
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Agentforce Commerce FAQ
Agentforce Commerce connects your entire business on one unified platform — from ecommerce and POS to order management. It helps your teams with merchandising and your customers with guided shopping. This is how the world's leading brands get faster time to value, increase conversion and lower TCO.
Shopping Assistant Agents facilitate product discovery through natural conversation. They answer questions and guide customers to the right products in real time. This interactive support helps shoppers make confident purchase decisions. It bridges the gap between digital convenience and personal service.
Merchandising Agents adapt product displays and recommendations instantly. They analyze real-time demand, engagement signals, and individual preferences. This ensures that the digital storefront remains relevant to each visitor. It creates a dynamic shopping environment that encourages engagement.
Yes, Inventory Agents automatically communicate product availability to customers. They provide clear details regarding delivery options and fulfillment timelines. This transparency helps manage shopper expectations before they reach checkout. It reduces the friction often caused by uncertainty about stock or shipping.
Checkout Agents offer tailored bundles and incentives at the point of purchase. They identify relevant cross-sell opportunities based on the customer's cart and purchase history. This personalized approach encourages shoppers to add complementary items. The result is typically higher conversion rates and increased average order value.