Turn every customer touchpoint into a connected marketing journey.
Deliver relevant recommendations and offers at every touchpoint, guiding customers through a personalized, seamless journey.
The Challenge
Scaling personalization across channels without adding complexity.
Customers interact with brands across websites, apps, email, social media, and in-store. Marketing teams often rely on manual workflows and disconnected data, making it difficult to deliver relevant experiences consistently and track results. Scaling personalization while keeping campaigns, commerce, and loyalty programs connected has become harder than ever.
How Agentforce Helps
Transform marketing into seamless, personalized customer experiences.
Agentforce shifts marketing from slow, manual processes to smart, always-on experiences. Agents can connect data across channels and deliver the right message, offer, and recommendation at the right time. In turn, marketing teams can focus on strategy and creativity while every customer touchpoint feels personal, consistent, and meaningful.
How it Works
Campaign Agents
Automate campaigns across channels, delivering the right message at the right time
Checkout Agents
Provide personalized offers, recommendations, and guidance to increase conversion
Returns Agents
Streamline returns and exchanges, offering tailored recommendations to keep customers engaged
Supply Chain Agents
Automatically communicate product availability and delivery timelines to customers
Loyalty Agents
Identify opportunities to reward customers with personalized perks or promotions
Merchandising Agents
Optimizes product displays and recommendations to reflect trends, inventory, and customer preferences
Impact
Increased engagement, conversion, and loyalty
Reduced manual workload for marketing teams
Increased campaign optimization
Faster access to marketing performance insights
Ready to take the next step with Agentforce?
Build agents fast.
Take a closer look at how agent building works in our library.
Get expert guidance.
Launch Agentforce with speed, confidence, and ROI you can measure.
Talk to a rep.
Tell us about your business needs, and we’ll help you find answers.
Agentforce Marketing FAQ
Agentforce Marketing brings autonomous AI agents, actionable data, and full-funnel workflows together to power personalized, two-way conversations across every channel.
Campaign Agents automate the delivery of marketing campaigns across multiple channels. They ensure that messages reach customers at the optimal moment for engagement. This automation reduces the manual workload for marketing teams. Marketers can then focus their energy on high-level strategy and creativity rather than execution.
Checkout Agents provide personalized offers and guidance during the purchasing process. Additionally, Merchandising Agents optimize product displays to reflect current trends and inventory. This ensures customers see the most relevant products and promotions. These combined actions guide customers smoothly toward completing a purchase.
Yes, Loyalty Agents actively identify opportunities to reward high-value customers. They automatically offer personalized perks and promotions based on user behavior. This approach keeps customers engaged and strengthens brand affinity. It transforms standard loyalty programs into dynamic, real-time experiences.
Marketing teams typically see increased customer engagement and conversion rates. The platform significantly reduces manual operational tasks. It provides faster access to marketing performance insights. This allows teams to optimize campaigns quickly and improve overall strategy.