Source: Slack Internal Customer Tracking Survey
Source: Slack Internal Customer Tracking Survey
Slackbot can now do anything Salesforce can — just ask.
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Slack is where work happens. It brings together your people, data, apps, and agents so work moves faster. Slackbot is how your employees get work done in a single conversation.
Most AI agents only know what you tell them. Slackbot understands how your business works. Built into Slack with full context, it doesn’t just answer questions. It takes action across apps and agents. No switching tools. Just say what needs to happen.
Slackbot brings deep, contextual intelligence to every request, reasoning through what needs to happen and executing it automatically from start to finish.
Slackbot captures what happens in your work and automatically updates your CRM, keeping records accurate, actions moving, and your business always up to date.
Slackbot coordinates every app and agent behind the scenes, so you can simply say what you need and it gets done, no switching, no searching, no knowing which tool to use.
Slack connects your people, your Salesforce apps, and Slackbot in one place — so every team has what they need to accelerate incident resolution, close deals faster, and deliver better customer experiences.
Work smarter with AI infused into Slack right where teams already work. Keep people aligned, reduce context switching and move work forward with enterprise search, native AI tools like automatic note-taking, summarisation and translations, and the new Slackbot - your personal AI agent for work.
Slackbot isn't just another chatbot — it's centred on your work conversations and Salesforce data, and understands your team's unique context. Slackbot delivers personalised assistance powered by your enterprise knowledge, and gets smarter with every interaction.
From improving managing incidents more effectively to closing deals faster, new Slack-first experiences for IT service management and sales help improve your customer experiences. Discuss the latest customer data in Slack and continue the dialogue in Salesforce where threads and conversations are paired side-by-side with records.
Agents and humans collaborate together where work happens. Agentforce in Slack brings digital agents to work as full-fledged teammates: speeding up tasks, providing useful information, and helping everyone stay aligned on goals. See what Agentforce in Slack can do for your teams.
With over 2,700 partner solutions in the Slack Marketplace and built-in tools to build custom AI apps and agents, all the things you need to work come together in Slack. Connect all your files so you can search across your enterprise and automate every solution with the AI-powered workflow builder.
Speed up innovation, scale collaboration, and turn everyday work into measurable business impact. Productivity becomes growth with Slack as your agentic work OS.
Streamline processes, reduce friction, and improve efficiency for everyone with use cases that show real results.
Slack is secure, compliant and highly customisable. No matter your industry, Slack gives you a path to success.
Prudential Employment Agency Streamlined Communication with Slack
Since 2010, this Manila-based recruitment firm has saved 300 to 400 hours every week by replacing endless email threads and unnecessary meetings with Slack. Channels replaced inboxes, decisions got faster, and a team spread across borders finally had one place to work from.
Microsoft Teams is great for messages and meetings, but work today demands a whole lot more. See how Slack is an agentic work operating system, and what it means for your business.
Ensure Slack is thoughtfully launched with the integrations and process automation your team needs. Talk to our professional services team today.
Get involved in a local chapter, where you can meet up, join events, and exchange tips and tricks with people in your city. Chapters are open to all!
Try Slack for free. No credit card, no installations.
See how Slack works seamlessly across Salesforce's deeply unified platform.
Slack is the AI-powered platform for work that unlocks your organisation’s full potential with AI, data and CRM. Slack goes beyond chat and video collaboration, empowering teams to automate any process with no code, find and share relevant data and knowledge, and engage with AI in a trusted and flexible conversational platform.
Slack fundamentally transforms the way teams work, with a new kind of productivity that's focused on business outcomes. By bringing together people, tools and data, teams can unlock their potential to perform at a new level. In Slack, everyone can tap into the power of automation and AI, and find answers faster across conversations, content and data from connected apps, all in a modern conversational experience that keeps everyone engaged.
Salesforce is Slack’s parent company and there are 40+ native Salesforce and Slack integrations purpose-built for all of the Salesforce Clouds. The most popular Salesforce integrations with Slack are for Sales Cloud, Service Cloud and Marketing Cloud.
Slack integrates to Salesforce clouds via integrations. Slack is an add-on product that is not part of the Salesforce standard subscription. To learn how to access Slack, please refer to our pricing plan.
Slack helps companies transform their processes without the need for heavy IT involvement or systems integration. Slack customers report that their teams are more productive, sales teams increase their win rate and customer service teams resolve issues faster. And now, Slack AI is giving companies a trusted space to safely deploy AI in the context of everyday work.
Partner with Slack: Fill out the Slack Partner interest form and visit SlackMarketplace.
Understand the Ecosystem: Get started on the Salesforce Partner Community to join the Partner Programme, access groundbreaking agentic AI tools to fuel innovation, speed up go-to-market, and drive customer success.
This page is provided for information purposes only and subject to change.
Products may not be available in all markets.
For product availability contact a sales representative.
