
Agentforce Use Cases
Get inspired with practical, customised use cases across industries, so you can tailor your agents to your business and customer needs.
Get inspired with practical, customised use cases across industries, so you can tailor your agents to your business and customer needs.
See how autonomous agents are transforming work across roles and industries. With Agent Builder, you can easily customise out-of-the-box agents for your business by setting natural language topics, instructions and actions. Equip your agents with all the data they need to get work done and choose the channels where they operate.
Handle order status enquiries, provide tracking information, estimate delivery times and give updates on delays or issues.
Manage customer requests for returns, exchanges and refunds, as well as guiding them through related policies and processes.
Provide support with modifying orders, including changes to delivery dates, order details and cancellations.
Facilitate customer and vendor enquiries related to delivery logistics, scheduling deliveries, addressing issues with lost/delayed deliveries and ensuring on-time fulfilment.
Address customer enquiries related to inventory levels, availability and product details.
Address customer enquiries about product availability, specifications, features and more.
Provide info on pricing, discounts and promotional offers. Agents can even answer questions about reseller pricing and any promotions while proactively encouraging sales.
Offer product recommendations, provide comparisons and propose complementary products to ensure customers have the information they need to purchase.
Address questions about warranty coverage, repair services, service intervals, maintenance details and general product support.
Assist customers with billing, payment methods, invoice discrepancies and payment status issues.
Address loan and credit enquiries, including loan status, credit card issues, interest rates, repayment options and current promotions.
Resolve transaction disputes and billing errors, manage fraud-related concerns and reimburse customers for billing discrepancies.
Evaluate warranty claims, manage claim legitimacy, automate the verification of warranty validity and facilitate claim resolutions.
Provide support for technical issues related to software and systems, such as log in problems, API errors or malfunctions.
Resolve problems with product features, offer maintenance tips and address potential malfunction issues.
Respond to enquiries related to service disruptions, connectivity problems and network outages, while offering resolution steps and real-time updates.
Help with set-up, installation and configuration of products. Plus, agents can provide steps for first-time installations or system updates.
Automate responses to common queries, repetitive tasks like password resets and simple service requests to reduce
manual workload.
Provide customers and reps with quick access to knowledge articles, FAQs, training materials and relevant documentation for issue resolution and information.
Create campaigns and content based on existing knowledge base, inputs and data from integrated systems.
Assist with renewals, pricing and cancellations, in addition to providing guidance on membership benefits.
Support customers with account settings, log in issues, profile updates and more.
Address password resets, username retrieval, two-factor authentication and more.
Facilitate scheduling, rescheduling and cancellation of service appointments while optimising employee schedules.
Make, modify or cancel bookings across various services, like dining, hotel, travel and events.
Assist with scheduling and cancelling medical appointments, procedure check-ins, reminders and confirmations with healthcare providers.
Schedule meetings with financial advisors, sales reps or client consultations, along with automating follow-ups and ensuring resource availability.
Transition customer enquiries to human reps and direct conversations for sensitive assistance.
Identify, address and escalate customer dissatisfaction based on sentiment analysis and keyword identification.
Quickly manage safety-related enquiries and escalate them to human reps.
Qualifies incoming leads for prioritisation. Automates & guides onboarding processes. Identifies upsell opportunities during calls.
Promotes upsell opportunities based on customer history and interaction. Assists in suggesting products and services tailored to customer needs.
Improve internal data by processing & syncing data from different systems, & handling
data discrepancies.
Handling enquiries related to enrolment or application status and modification requests.
Agentforce will help ezCater transform the way workplaces order and manage food. With Agentforce, we will be able to effectively streamline everything from last-minute order changes to managing dietary preferences through AI-powered agents.
Erin DeCesareCTO, ezCater
Connect with Agentblazers from around the world to skill up on AI, discover use cases, hear from product experts and more. Grow your AI expertise — and your career.
Take a closer look at how agent building works in our library.
Work with Professional Services experts to quickly build agents and see value.
Tell us about your business needs and we’ll help you to find answers.
An AI agent is more than just intelligent software. It's designed to learn and adapt to user interactions autonomously. This flexibility and continuous learning capability enable it to drive efficiencies while providing increasingly better support and solutions, making digital assistants an invaluable tool for improving customer experiences.
Agentforce enhances customer success by enabling humans and AI agents to work together seamlessly.
With Agentforce, you can build and customise autonomous AI agents to support your employees and customers 24/7, boosting efficiency, scalability and satisfaction.
Conversational AI enables machines to communicate with humans using natural language, facilitating interactions through chatbots, virtual assistants and other automated systems to improve customer service and engagement.