This post was updated in June 2021.

 

MuleSoft has been part of the Salesforce family for over a year. During that time, we’ve been helping companies achieve digital transformation by easily connecting all their business systems. So, what does MuleSoft do? Let’s explore the powerful world of integration.

 

IT innovation takes on a new urgency

This past year, organisations relied on IT to support a rapid shift to remote working. Day-to-day operational demands have always taken up too much of IT’s time, but the impact of the COVID-19 pandemic seems to have increased this.

According to the 2021 Connectivity Benchmark report, organisations asked IT, on average, to deliver on 30% more projects over the last 12 months. Organisations are increasing IT budgets (5.8% in 2021), but not in line with the growing demands from the business. This is contributing to a widening IT delivery gap for many companies.

At the same time, many organisations are accelerating digital transformation. Digital transformation is no longer an option, but a necessity. Customers expect fast, digital, and on-demand experiences, or they will take their business elsewhere.

The more digital transformation initiatives that need to be implemented, the wider the delivery gap gets. It’s a balance most organisations still struggle to find. The central pillar to solve this huge challenge is to understand how integration drives digital transformation.

Enter MuleSoft.

 

So, what does MuleSoft do?

Customers expect connected experiences. They don't want to see the seams where your systems and departments meet. MuleSoft brings this together by helping organisations change and innovate faster by making it easy to connect any application, data, and device with Application Programming Interfaces (APIs).

APIs are messengers that take requests and tell a system what a user wants it to do, then returns the response back to that user. Organisations that embrace APIs reap significant rewards. They see benefits like increased productivity, self-service, and enhanced innovation. The 2021 Connectivity Benchmark report found that the average organisation generates over a quarter of their revenue from APIs and related implementations.

 

 

MuleSoft makes it easy to unify data to deliver a single view of the customer, automate business processes, and build connected experiences. By using a modern API-led approach, each integration becomes a reusable building block. This process that optimises a reusable process enables organisations to accelerate IT delivery, increase organisational agility, and deliver innovation at scale.

The results speak for themselves. Forrester found that MuleSoft customers realise an ROI of 445% within just three years and were able to free up 90% of developer time from maintaining APIs and integrations.

 

MuleSoft case study

Let’s use an example. One of the world’s largest consumer goods providers wanted to find more efficient solutions to deploy new products and services. Their goal was to roll out a new ecommerce initiative quickly, to engage directly with customers through both digital and in-store channels, and deliver a better customer experience.

To make this happen, the company needed to connect multiple tools to its ecommerce platform, such as Salesforce Commerce Cloud, SAP, and NetSuite. Using a custom code path, they would need to:

  • Spend IT time, effort, and resources to build three separate integrations while also including security considerations.

  • Hire an employee who understood the thousands of fields in their enterprise resource planning (ERP) system, the various systems required for their new ecommerce platform, and was able to build each integration.

  • Create additional integrations if they ever change any of the systems they use.

Instead, the company decided to adopt MuleSoft to enable the connectivity between these tools. Using MuleSoft’s API-led approach, the company started by building a “Customer API.” That API takes only the information needed from the relevant systems, combines it, and exposes it in a simple and accessible format. That means:

  • Detailed knowledge of the systems isn’t necessary to get the data out — so anyone with the right credentials has access to the right information.

  • Source and destination systems are swapped in and out easily. For example, if they switch ERPs, they just need to update the API rather than every integration point.

  • Security is centrally controlled at the user-level.

  • The Customer API is available for others to use in systems other than Salesforce, and available much quicker than building more integrations.

This company now delivers great customer experiences thanks to a 360-degree view of the customer created through an API-led approach. They can also deliver these experiences faster. Today, deployment for new initiatives is 3–4 times faster — dropping from months to days.

 

How Salesforce and MuleSoft can be leveraged together

MuleSoft can connect any system, application, data, and device to unleash the power of Customer 360. The combined power of MuleSoft, the #1 integration platform, and Salesforce, the #1 CRM, enables customers to accelerate digital transformation.

Together, MuleSoft and Salesforce give companies the ability to unlock data across systems, develop scalable integration frameworks, and ultimately create differentiated, connected experiences at a rapid pace. Across various integration patterns, Salesforce products, and third-party systems — the integration possibilities are endless. These include developing integrated applications with Lightning Platform and Heroku, achieving a single customer view in Sales Cloud and Service Cloud by integrating siloed third-party systems, and connecting Salesforce Customer 360 with legacy sources to synchronise order, invoice, and product information.

 

Learn more about how Mulesoft unlocks and integrates data from business systems.

 

This post originally appeared on the U.S.-version of the Salesforce blog.