2020 has been a very challenging year for small and medium businesses (SMBs). The impact of COVID-19 and the prevalence of remote working have forced SMBs to change the way they conduct their business and rethink their plans for the future.

In this infographic, we focus on the key challenges and changes SMB leaders face as they operate and grow their businesses amidst COVID-19-induced uncertainties. Based on the fourth edition of the Salesforce Small and Medium Business Trends Report, customers remain top of mind for SMBs. Learn how SMB leaders in Asia are shifting business operations to adapt to new and changing customer expectations.