The world of work has had a few disruptive years. As the dust settles, the view from our desks is a little different. Many of us are working from new locations and some may not even return to a traditional office. Our research shows that most people want a hybrid working arrangement that allows them to choose between their office and home. Businesses need to make sure they’re ready to adapt.
17% of employees would prefer to work from the office full time, 63% want flexibility in where they work, 20% want to work remotely full time.
This change in the way we work produces many challenges. More than half of ASEAN executives believe that the move to hybrid working makes it difficult to maintain good customer experience.
This is where Slack comes in. By integrating Slack with your Customer 360 solutions, you create a digital HQ that brings your teams together. Slack lets you connect with your customers, optimise your operations, and provide personalised experiences. All of this happens on one easy-to-use platform.
When work flows, customer success grows.
Slack provides a 296% return on investment for sales teams, 39% reduction in onboarding costs for new team members, and sees an average 13% increase in deals closed.
Your marketing teams are already working hard, but what if you could execute more campaigns every year and get them done faster? That could be achieved with Salesforce + Slack.
The speed of collaboration on Slack means that you can do away with slow, inefficient emails and get your teams together in dedicated channels to work on the next big campaign.
90% of marketers agree that Slack helps them share information faster, produces 8% more campaigns every year, and achieves 13% faster campaign execution.
Your service team is an important part of your business. With the right tools, you can turn your loyal customers into fierce brand advocates. By speeding up service, you can make your customers and your teams happier.
With Salesforce + Slack, your service teams can have a direct and significant impact on your bottom line, too.
Service teams using Slack see an average increased revenue of US$967,300 due to improved customer satisfaction, an average 11% boost in customer satisfaction, and reduced ticket handling time by 10.7%.
With Salesforce + Slack, you can communicate and collaborate with teammates, stakeholders, partners, and customers, anytime and anywhere, while building greater transparency into your projects. This is how the future works.
Learn more about how Salesforce + Slack can help you empower your teams and build your Digital HQ.