Feature

Jan 07, 2022 By Brian Solis

Being Human in the Time of Automation

Robots are coming for all of us, but that doesn’t mean we’re all out of a job. Here’s how to differentiate yourself with your humanity.... Read More

Service, Artificial Intelligence, Future of Work

Dec 20, 2021 By Rahul Gupta

AI Is Here and It’s Rewriting the Way Call Centres Work

Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.... Read More

Artificial Intelligence, Service, Service Cloud, Einstein

Dec 06, 2021 By Salesforce

5 Tech Trends Shaping the Future of Financial Services

Web 3.0 is the next phase of the evolution of the Internet. Here're five ways it’ll affect the financial services industry.... Read More

Financial Services, Future of Work, Artificial Intelligence, Infographics

Oct 14, 2021 By Salesforce

How To Scale Your Customer Service With Chatbots

Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems.... Read More

Customer Service, Artificial Intelligence, Service, Customer Engagement, Customer Experience

Sep 29, 2021 By Rob Newell

How To Create Impactful Customer Experiences With Ethical AI

AI can help businesses in many ways — but only if it’s built on a foundation of trust and transparency. Salesforce’s Rob Newell explains. ... Read More

Artificial Intelligence, Customer Experience, Thought Leadership

Sep 28, 2021 By Pardha Sardhi K

How to Build an Integrated Real Estate CRM for Tenant Management

Here’s how you can use Salesforce to build an integrated real estate CRM for tenant management in five steps.... Read More

CRM, Digital Transformation, Marketing Automation, Pardot, Sales Cloud, Artificial Intelligence, Work.com

May 06, 2021 By JY Pook

Tableau Live APAC 2021: Find Success Through Data

At Tableau Live Asia Pacific, find out how businesses are transforming into data-driven organisations to supercharge their performance.... Read More

Events, Analytics, Artificial Intelligence

Apr 23, 2021 By Cecily Ng

How to Work With AI Colleagues and Build AI Skills

Dr Ayesha Khanna, CEO of ADDO AI and Founder of 21C Girls, shares how everyone can maximise the benefits of artificial intelligence.... Read More

Artificial Intelligence, Future of Work

Mar 24, 2021 By Kathy Baxter

Responsible AI in Marketing: Embedding Ethics by Design

Openness about how you develop AI models and giving customers control over their data are two ways to embed ethics in marketing automation.... Read More

Artificial Intelligence, Marketing, Einstein, B2B Marketing, Marketing Automation