Apr 13, 2022 By Candra McRae How To Build a Data Culture: What Leaders Need To Know If institutional knowledge and gut feel guide your decisions, your company risks getting left behind. Here’s what to do instead.... Read More Artificial Intelligence, Future of Work
Mar 17, 2022 By Abhay Kacker What Can and Can’t Be Automated in Customer Service? Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated. ... Read More Service, Customer Service, Customer Satisfaction, Customer Engagement, Artificial Intelligence
Feb 18, 2022 By Martin Kihn 5 Ways Artificial Intelligence Is Changing Advertising Sales AI can help advertising sales professionals improve both effectiveness (how their product works) and efficiency (speed and productivity).... Read More Artificial Intelligence, Advertising, Digital Advertising, Sales, Marketing
Jan 07, 2022 By Brian Solis Being Human in the Time of Automation Robots are coming for all of us, but that doesn’t mean we’re all out of a job. Here’s how to differentiate yourself with your humanity.... Read More Service, Artificial Intelligence, Future of Work
Dec 20, 2021 By Rahul Gupta AI Is Here and It’s Rewriting the Way Call Centres Work Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.... Read More Artificial Intelligence, Service, Service Cloud, Einstein
Dec 06, 2021 By Salesforce 5 Tech Trends Shaping the Future of Financial Services Web 3.0 is the next phase of the evolution of the Internet. Here're five ways it’ll affect the financial services industry.... Read More Financial Services, Future of Work, Artificial Intelligence, Infographics
Oct 14, 2021 By Salesforce How To Scale Your Customer Service With Chatbots Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems.... Read More Customer Service, Artificial Intelligence, Service, Customer Engagement, Customer Experience
Sep 29, 2021 By Rob Newell How To Create Impactful Customer Experiences With Ethical AI AI can help businesses in many ways — but only if it’s built on a foundation of trust and transparency. Salesforce’s Rob Newell explains. ... Read More Artificial Intelligence, Customer Experience, Thought Leadership
Sep 28, 2021 By Pardha Sardhi K How to Build an Integrated Real Estate CRM for Tenant Management Here’s how you can use Salesforce to build an integrated real estate CRM for tenant management in five steps.... Read More CRM, Digital Transformation, Marketing Automation, Pardot, Sales Cloud, Artificial Intelligence, Work.com
