Feature

Apr 01, 2021 By Mark Abramowitz

Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics

Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score.... Read More

Customer Service, Service Cloud, Research, Customer Engagement

Feb 02, 2021 By Nichola Palmer

SMB Blog Series #4: How 3 Innovative Businesses in ASEAN Achieved Customer Centricity

Learn how three small businesses driving customer centricity with Salesforce: GGI Nippon Life, Dornier MedTech, and Ranosys Technologies.... Read More

Customer Engagement, Small Business, Digital Transformation, Sales Cloud, Service Cloud

Dec 23, 2020 By Salesforce

7,000+ Service Pros Share How Businesses Can Empower Them for Success

Read these insights from about 7,000 service professionals worldwide, on how to train and equip customer service teams for success.... Read More

Customer Service, Service, Service Cloud, Customer Experience, Research

Dec 16, 2020 By Salesforce

7,000+ Service Pros Tell Us How To Deliver Service That Customers Love

Read these insights from about 7,000 service professionals worldwide, on how to exceed customer expectations and reduce organisational silos.... Read More

Customer Service, Service, Service Cloud, Customer Experience, Research

Oct 29, 2020 By Salesforce

Infographic: 5 Ways WhatsApp Can Help Scale Your Conversations

Today's ultra-connected customers expect service delivered on their terms. Here’s how WhatsApp can help businesses be there for customers in their moments of need.... Read More

Service Cloud, Customer Service, Customer Experience, Customer Satisfaction, Customer Engagement, Infographics

Sep 16, 2020 By Bill Patterson

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Today, as field service appointments increase, the need for safe, fast, and complete service delivery — the first time — becomes even more important... Read More

Future of Work, Customer Service, Service, Service Cloud

Aug 19, 2020 By Gary Brandeleer

6 Training Must-Dos for Today’s Field Service Worker

Just hired a new class of field service workers to join your mobile workforce? One training early on won’t do it — especially when technological advancements and ever-rising customer expectations continue to push today’s field workers to do more... Read More

Future of Work, Customer Service, Service, Service Cloud

Jul 30, 2020 By Mark Abramowitz

The Biggest Customer Service Trend of 2020? Phone Support

Customers demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well... Read More

Customer Engagement, Customer Service, Communications, Service, Service Cloud

Jul 22, 2020 By Gary Brandeleer

Equip Your Mobile Workforce for Success in the Field

Set your mobile workers up w/ success before they head out into the field. Here are 6 tools to keep them connected, improve first-visit resolution, boost productivity, and more.... Read More

Digital Transformation, Customer Service, Customer Experience, Service, Service Cloud

What is Salesforce?

Contact Us

View Demo

Who uses Salesforce?

Feature

Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics

SMB Blog Series #4: How 3 Innovative Businesses in ASEAN Achieved Customer Centricity

7,000+ Service Pros Share How Businesses Can Empower Them for Success

7,000+ Service Pros Tell Us How To Deliver Service That Customers Love

Infographic: 5 Ways WhatsApp Can Help Scale Your Conversations

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

6 Training Must-Dos for Today’s Field Service Worker

The Biggest Customer Service Trend of 2020? Phone Support

Equip Your Mobile Workforce for Success in the Field

Insights From 6,000 Sales Professionals Worldwide

Editors' Picks

Business as a platform for change

VT-What? How Salesforce Gives Back To ItsRainingRaincoats

Digital transformation

Over 20,000 New Jobs in Thailand by 2024 in the Salesforce Economy

Technology

In Crisis, IT Leaders Are Keeping Teams and Customers Connected

Americas

Europe, Middle East, and Africa

Asia Pacific