Feature

Apr 27, 2022 By Salesforce

Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing

Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more. ... Read More

Customer Engagement, Service, Service Cloud, Customer Service

Jan 11, 2022 By Salesforce

How To Find, Win, and Keep New Customers in 2022

Learn more about the Salesforce tools that help small and medium-sized businesses find, win, and keep customers in 2022.... Read More

Small Business, Salesforce CMS, Pardot, Marketing Cloud, Sales Cloud, Service Cloud, Research, Digital Transformation

Dec 20, 2021 By Rahul Gupta

AI Is Here and It’s Rewriting the Way Call Centres Work

Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.... Read More

Artificial Intelligence, Service, Service Cloud, Einstein

Nov 17, 2021 By Jim Roth

Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution

Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack.... Read More

Service Cloud, Customer Satisfaction, Customer Experience, Customer Engagement, Service

Sep 21, 2021 By Ian Douglas

4 Ways To Ensure Your Experience Metrics Stay Customer-Centric

It’s time to expand experience KPIs. Learn how to get the most value from your CRM with four customer-centric tips for measuring success. ... Read More

Service, CRM, Service Cloud, Customer Engagement, Customer Satisfaction, Customer Experience

Mar 31, 2021 By Mark Abramowitz

Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics

Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score.... Read More

Customer Service, Service Cloud, Research, Customer Engagement

Feb 02, 2021 By Nichola Palmer

SMB Blog Series #4: How 3 Innovative Businesses in ASEAN Achieved Customer Centricity

Learn how three small businesses driving customer centricity with Salesforce: GGI Nippon Life, Dornier MedTech, and Ranosys Technologies.... Read More

Customer Engagement, Small Business, Digital Transformation, Sales Cloud, Service Cloud

Dec 23, 2020 By Salesforce

7,000+ Service Pros Share How Businesses Can Empower Them for Success

Read these insights from about 7,000 service professionals worldwide, on how to train and equip customer service teams for success.... Read More

Customer Service, Service, Service Cloud, Customer Experience, Research

Dec 16, 2020 By Salesforce

7,000+ Service Pros Tell Us How To Deliver Service That Customers Love

Read these insights from about 7,000 service professionals worldwide, on how to exceed customer expectations and reduce organisational silos.... Read More

Customer Service, Service, Service Cloud, Customer Experience, Research