What is Live Chat, and How is It Important to Your Customers?
Demystify Live Chat on Salesforce with our comprehensive guide. Discover how this real-time communication tool enhances customer engagement, streamlines support, and accelerates sales. Uncover the key features and benefits of Live Chat to revolutionise your Salesforce experience.
3 Trends That Will Shape Customer Service in 2024 and Beyond
People increasingly expect customer service to be personalised and simple. Here’s how leading companies will use technology like AI to meet those needs.
Scale Service Efficiency To Reduce Costs And Grow Customer Loyalty
Customer service can be a revenue generator rather than a business cost. Investing in technology to drive service efficiency can help maximise ROI.
3 Service Investments To Help You Thrive In an Uncertain Economy
Trying to figure out how to guide your business through an uncertain economy? Start by investing in customer support.
Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing
Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more.
How To Find, Win, and Keep New Customers in 2022
Learn more about the Salesforce tools that help small and medium-sized businesses find, win, and keep customers in 2022.
AI Is Here and It’s Rewriting the Way Call Centres Work
Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.
Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution
Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack.
4 Ways To Ensure Your Experience Metrics Stay Customer-Centric
It’s time to expand experience KPIs. Learn how to get the most value from your CRM with four customer-centric tips for measuring success.
Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics
Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score.