Feature

Apr 27, 2022 By Salesforce

Intelligent Triaging and Automated Routing: How Service Cloud Enables Faster, Better Customer Servicing

Service Cloud uses triage and automated routing features to help customer service teams efficiently and quickly resolve issues. Learn more. ... Read More

Customer Engagement, Service, Service Cloud, Customer Service

Mar 17, 2022 By Abhay Kacker

What Can and Can’t Be Automated in Customer Service?

Automation can help boost your customer service in many ways, but isn’t always the solution. Here is what can and can’t be automated. ... Read More

Service, Customer Service, Customer Satisfaction, Customer Engagement, Artificial Intelligence

Feb 24, 2022 By Salesforce

How CRM Helps Small and Medium Businesses Win Customers

CRM will help you deliver better sales, marketing, and service. Find out how CRM can help your business win more customers.... Read More

CRM, Small Business, Customer Engagement, Service, Sales, Marketing

Feb 23, 2022 By Alison Yellen

Get To Know the Spring ’22 Release

Spring ’22 Release (product release) is now generally available. Maximise your Salesforce ROI with the hundreds of new features and updates.... Read More

Seasonal Release, Commerce, CIO, IT, Marketing, Sales, Service

Jan 28, 2022 By Nichola Palmer

3 Ways Technogym Thailand Provides Exceptional Customer Experience From Anywhere

Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions.... Read More

Trailblazer Story, Customer Service, Service, Salesforce CMS, Customer Experience, Customer Engagement, Customer Story

Jan 18, 2022 By Nichola Palmer

Hybrid Work: How OfficeMate Is Supporting Its Customers to ‘WorkAnywhere’

Office supplies provider OfficeMate created a customer-centric service journey that meets changing customer needs. Learn more.... Read More

Trailblazer Story, Service, Digital Transformation, Salesforce CMS, Customer Engagement

Jan 07, 2022 By Brian Solis

Being Human in the Time of Automation

Robots are coming for all of us, but that doesn’t mean we’re all out of a job. Here’s how to differentiate yourself with your humanity.... Read More

Service, Artificial Intelligence, Future of Work

Dec 20, 2021 By Rahul Gupta

AI Is Here and It’s Rewriting the Way Call Centres Work

Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.... Read More

Artificial Intelligence, Service, Service Cloud, Einstein

Dec 14, 2021 By Anne Wang

How To Attract and Grow a Talented Field Service Team

Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention.... Read More

Service, Customer Engagement, Customer Experience, Customer Service, Future of Work