Feature

Jan 18, 2022 By Nichola Palmer

Hybrid Work: How OfficeMate Is Supporting Its Customers to ‘WorkAnywhere’

Office supplies provider OfficeMate created a customer-centric service journey that meets changing customer needs. Learn more.... Read More

Trailblazer Story, Service, Digital Transformation, Salesforce CMS, Customer Engagement

Jan 07, 2022 By Brian Solis

Being Human in the Time of Automation

Robots are coming for all of us, but that doesn’t mean we’re all out of a job. Here’s how to differentiate yourself with your humanity.... Read More

Service, Artificial Intelligence, Future of Work

Dec 20, 2021 By Rahul Gupta

AI Is Here and It’s Rewriting the Way Call Centres Work

Learn about the six ways AI can be used in call centres to optimise employee efficiency and drive customer satisfaction.... Read More

Artificial Intelligence, Service, Service Cloud, Einstein

Dec 14, 2021 By Anne Wang

How To Attract and Grow a Talented Field Service Team

Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention.... Read More

Service, Customer Engagement, Customer Experience, Customer Service, Future of Work

Nov 17, 2021 By Jim Roth

Case Swarming With Slack: How Salesforce Support Delivers Better, Faster Case Resolution

Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack.... Read More

Service Cloud, Customer Satisfaction, Customer Experience, Customer Engagement, Service

Nov 12, 2021 By Nichola Palmer

How PLDT Global Personalises Customer Care Using Heroku

Learn how PLDT Global has unlocked its customer data to up level customer care. ... Read More

Customer Experience, Customer Service, Customer Engagement, Trailblazer Story, Service

Oct 14, 2021 By Salesforce

How To Scale Your Customer Service With Chatbots

Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems.... Read More

Customer Service, Artificial Intelligence, Service, Customer Engagement, Customer Experience

Sep 21, 2021 By Ian Douglas

4 Ways To Ensure Your Experience Metrics Stay Customer-Centric

It’s time to expand experience KPIs. Learn how to get the most value from your CRM with four customer-centric tips for measuring success. ... Read More

Service, CRM, Service Cloud, Customer Engagement, Customer Satisfaction, Customer Experience