Feature

Oct 29, 2020 By Salesforce

Infographic: 5 Ways WhatsApp Can Help Scale Your Conversations

Today's ultra-connected customers expect service delivered on their terms. Here’s how WhatsApp can help businesses be there for customers in their moments of need.... Read More

Service Cloud, Customer Service, Customer Experience, Customer Satisfaction, Customer Engagement, Infographics

Sep 30, 2020 By Salesforce

VT-What? How Salesforce Gives Back To ItsRainingRaincoats

We’re honoured to work with ItsRainingRaincoats as part of our volunteer time off (VTO) and by providing Salesforce Care. ... Read More

Business as a Platform for Change, Equality, Infographics, Salesforce Culture

State of Marketing 2014-2020: four years of marketing trends

Sep 15, 2020 By Salesforce

State of Marketing 2016–2020: Four Years of Marketing Trends

We’re taking a look back at what marketing leaders have told us about their challenges, priorities and metrics over the past four years of State of Marketing research. Let’s see what’s changed, and look to the future.... Read More

Marketing, Artificial Intelligence, Infographics, Research

Sep 02, 2020 By Nichola Palmer

Infographic: Deliver Standout Service With These 5 Tips From Tokopedia

Tokopedia shares its top five tips for customer service, starting with the use of AI to solve customer pain points. ... Read More

Ecommerce, Customer Satisfaction, Customer Experience, Startups, Infographics

Aug 11, 2020 By Salesforce

Infographic: How IT Leaders Can Build Employee Advocacy

The APAC Employee Engagement Report, released today, provides critical insights to help IT and people leaders as their businesses normalise operations and accelerate out of the current crisis. Jo Gaines on the relationship between technology and employee advocacy.... Read More

IT, Productivity, Infographics

Aug 06, 2020 By Salesforce

Infographic: 6 Smart Tips to Grow Your Small Business Using Social Media

As social media platforms are fast emerging as a huge marketplace, small businesses stand to gain high customer engagement and business growth if they leverage these platforms right. Here are six smart tips for small companies to do so.... Read More

Customer Engagement, Infographics, Social Media

Jul 05, 2020 By Nichola Palmer

How Has COVID-19 Impacted APAC Marketers’ Priorities?

The sixth edition of the State of Marketing report reveals key marketing trends for 2020. Here are some top priorities and challenges for APAC marketers.... Read More

Business as a Platform for Change, Research, Marketing, Infographics